Account Specialist

1 month ago


Phoenix, Arizona, United States Matson Navigation Company, Inc. Full time
About the Role

The Account Specialist is a critical position at Matson Navigation Company, Inc., responsible for delivering exceptional customer service and ensuring seamless communication with our customers.

Key Responsibilities:
  • Provide timely and accurate invoicing and payment processing for customer freight services.
  • Monitor and manage customer freight, ensuring timely and efficient delivery.
  • Facilitate communication and resolution of claims, providing a high level of customer satisfaction.
  • Develop and maintain strong relationships with customers, understanding their needs and preferences.
  • Stay up-to-date on Matson tariffs and regulations, providing expert guidance to customers.
Requirements:
  • High school diploma or equivalent required.
  • One to two years of work-related experience in a customer service/care role in an office environment, preferably in a call center.
  • Strong interpersonal and communication skills, with the ability to think like a customer and deliver top-quality service.
  • Ability to work independently and as part of a team, with a strong focus on customer satisfaction.
Preferred Qualifications:
  • Bachelor's degree from a four-year college or university or actively pursuing degree.
  • Prior ocean transportation industry knowledge.

Matson Navigation Company, Inc. is an equal opportunity employer committed to a diverse and inclusive workforce. We welcome applicants from diverse backgrounds and perspectives, and we are an affirmative action employer.



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