Assistant General Manager

2 days ago

Nashville, Tennessee, United States Opry Entertainment Group & Ryman Hospitality... Full time
Job Title: Assistant General Manager

At Opry Entertainment Group & Ryman Hospitality, we are seeking an experienced Assistant General Manager to join our team. As a key member of our management team, you will be responsible for assisting in the oversight and management of daily operations and guest experiences for our multi-experiential live music venue, bar, and restaurant.

Key Responsibilities:
  • Assist in the development, implementation, and execution of business strategies in all areas, including staffing, guest service, culinary and beverage programs, live music and entertainment, retail, and private events and catering.
  • Monitor the development and execution of all shows, events, and daily operations to ensure successful execution.
  • Provide overall leadership and support for all areas of operation and corresponding staff functions by creating and influencing the appropriate culture and character of the venue.
  • Maintain a healthy working relationship between front- and back-of-house operations.
  • Develop direct reports by communicating performance expectations and delivering timely feedback through verbal communication, weekly meetings, and goal-setting programming.
  • Ensure consistent and positive guest service in all areas through continuous interaction and feedback requests.
  • Respond to complaints, taking all appropriate actions to turn dissatisfied guests into return guests.
  • Actively participate in the attraction, selection, development, and retention of venue staff and management.
  • Support and guide the recruiting, scheduling, and payroll processes.
  • Review and approve weekly front-of-house schedules written by management.
  • Participate in meetings and trainings focusing on operational opportunities to contribute to the venue's success.
  • Partner with the General Manager to prepare annual budgets and monthly forecasts and conduct P&L oversight/management.
  • Participate in developing short- and long-term plans for revenue growth and cost control measures.
  • Ensure systems are in place for all inventories/controls.
  • Work with internal business partners, such as Marketing, IT, Human Resources, and Accounting, to oversee and support all staffing and venue programming.
  • Support the security function to protect the restaurant's assets and the personal safety of the employees and guests.
  • Partner with venue leadership and maintenance team to ensure proper maintenance and repair of the physical facility and contents.
  • Support a high level of community involvement and partnership via personal and/or team presence and participation at designated events/functions.
  • Communicate and uphold all corporate standards, guidelines, policies, and procedures in accordance with local, state, and federal laws and regulations.
  • Maintain personal integrity by abiding by and supporting the Company's values and principles.
  • Follow and support brand SOPs.
  • Participate in and respond to the annual company audits.
Requirements:
  • High school diploma or equivalent required; college degree is preferred.
  • Degree in hotel/restaurant management is desired; a combination of practical experience and education will be considered as an alternative.
  • 5 years progressive hospitality management experience, preferably in a high-volume restaurant or nightclub space.
  • Micros Point of Sale, Compeat, and Hot Schedules experience a plus.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced hospitality professional looking for a new challenge, please submit your application today.

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