Housing Specialist II/Owner Services Specialist

2 days ago


Miami, United States Nan McKay & Associates Full time
Job Summary

We are seeking a highly skilled and motivated Housing Specialist II/Owner Services Specialist to join our team at Nan McKay & Associates. The successful candidate will be responsible for developing relationships with owners in support of the Housing Choice Voucher (HCV) Program.

Key Responsibilities
  • Perform as a liaison between owners and operations teams.
  • Process all transactions within the MDPHCD required business systems.
  • Convey a sense of urgency and bring owner issues to closure.
  • Maintain accurate and complete documentation.
  • Coordinate meetings to educate and inform owners about the HCV program.
  • Develop community partnerships with local housing industry organizations.
  • Create program materials to include but not limited to newsletters and fliers.
  • Conduct new owner briefings.
  • Assist with HAP payment review, new vendors and change of ownership with finance team.
  • Monitor and confirm all new vendor, change of ownership, and change of HAP payee information.
  • Provide assistance for owners experiencing technical difficulties with the owner portal.
  • Provide excellent customer service to participants, landlords, co-workers, clients, and vendors.
Requirements
  • High School Diploma; Education equivalent to a two-year degree from a regionally accredited institution in Public Administration, Social Science or a closely related field preferred.
  • Alternatively, a minimum of two years of progressively responsible work experience for a public agency, or related work in the social service, community service, customer service and/or call center environments.
  • Must be able to communicate effectively both orally and in writing (bilingual English/Spanish or preferred).
  • Possess strong typing and computer skills with knowledge of Microsoft Office products.
  • Possess strong organizational skills required to prioritize tasks and demands and consistently to deliver work product on time.
Behavioral Competencies
  • Performance Excellence: Set high standards of performance; pursue aggressive goals and work hard/smart to achieve them; strive for results and success; convey a sense of urgency and bring issues to closure; and persist despite obstacles and opposition.
  • Customer Service: Meet/exceed the expectations and requirements of internal and external customers; identify, understand, monitor and measure the needs of both internal and external customers; talk and act with customers in mind; and recognize working colleagues as customers.
  • Effective Communication: Ensure important information is passed to those who need to know; convey necessary information clearly and effectively orally or in writing; demonstrate attention to, and convey understanding of, the comments and questions of others; and listen effectively.
  • Quality: Demonstrate accuracy and thoroughness; look for ways to improve and promote quality; apply feedback to improve performance; monitor own work to ensure quality.
  • Responsiveness and Accountability: Demonstrate a high level of conscientiousness; hold oneself personally responsible for one's own work; and do the required fair share of work.
  • Integrity: Must abide by strict ethical standards, integrity, objectivity and confidentiality when dealing with client, employee or financial information, and budget analysis and must avoid any personal conflicts of interest.

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