IT Support Specialist Level II

6 days ago


Miami, Florida, United States ADS Technology Full time
Job Title: Help Desk IT Support Specialist Level II

ADS Technology is seeking a skilled Help Desk IT Support Specialist Level II to join our team. As a Help Desk IT Support Specialist Level II, you will be responsible for providing timely and reliable IT support to our clients in South Florida.

Key Responsibilities:

  • Contact clients via phone and email to resolve technical issues
  • Provide remote support to multiple clients using various tools and technologies
  • Escalate complex issues to senior support specialists as needed
  • Collaborate with 3rd party vendors to troubleshoot and resolve issues
  • Work from home or client locations as required
  • Research and implement new technology projects to improve client satisfaction

Requirements:

  • 4+ years of experience in a help desk or technical support role
  • Proficiency in Windows Server and workstation operating systems
  • Network experience, including design, installation, and support
  • Microsoft certifications a plus
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Valid driver's license and reliable transportation

Working Conditions:

  • 70% of work will be performed at client locations, with varying workspace conditions
  • Must be able to lift, carry, and reposition equipment as needed
  • Consecutive hours spent sitting in front of a computer monitor, utilizing a keyboard and mouse

ADS Technology provides timely and reliable IT support for businesses in South Florida, with consultants trained in the latest information technology solutions. We are expanding our Security and Cabling department, as well as our helpdesk/networking group.



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