Family Services Specialist I/II

4 weeks ago


Miami, Florida, United States Oklahoma Human Services Full time
Job Overview

This role is for a skilled customer service professional who will provide exceptional support to clients of Adult and Family Services. The ideal candidate will possess excellent communication skills, flexibility, and organizational abilities to thrive in a fast-paced environment.

The Family Services Specialist I/II will be responsible for interviewing, processing electronic applications and renewals for various AFS programs, interpreting and applying policy and procedures, and providing clear documentation of casework. The employee will also provide first contact resolution for clients through our virtual eligibility center or online platforms.

This position is designed for telework, with the employee training in an office setting for the first 120 days before transitioning to full-time remote work. The employee must attend all mandatory training, including a two-week training academy in Norman, OK, with travel and lodging provided.

Key Responsibilities:

  • Interview and process electronic applications and renewals for AFS programs
  • Interpret and apply policy and procedures
  • Provide clear documentation of casework
  • Provide first contact resolution for clients through the virtual eligibility center or online platforms
  • Attend mandatory training, including a two-week training academy in Norman, OK

Requirements:

  • Education and experience requirements vary by level (I or II)
  • Preference may be given to applicants with previous call center experience

Company Overview:

Oklahoma Human Services is a leading provider of human services in the state. We are committed to delivering exceptional support to our clients and communities.

Equal Opportunity Employer:

Oklahoma Human Services is an equal opportunity employer and welcomes applications from diverse candidates.



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