Financial Crimes Investigator

7 days ago


Phoenix, Arizona, United States Hispanic Technology Executive Council Full time
Job Responsibilities:

The Hispanic Technology Executive Council is looking for a skilled Financial Crimes Investigator to join our team. In this role, you will be responsible for identifying and analyzing problems related to product lines or functions and developing and implementing process improvements to address and resolve issues.

About the Role:

  • Conduct routine analysis, research, and investigations in diversified compliance operations aligned to the company's Financial Crimes Enterprise Policy and the Financial Crimes Global Standard.
  • Execute against regulatory requirements and economic sanctions compliance practices.
  • Understand and anticipate inherent risks to the business.
  • Build and maintain business relationships.

Responsibilities:

  • Delivers and maintains a commitment to high customer service excellence utilizing relationship-building and problem-resolution skills in a call center environment.
  • Exceeds monthly efficiency objectives and maintains high call quality standards.
  • Ensures complete and efficient customer interactions by taking ownership to proactively identify opportunities to enhance customer experience.
  • Interprets and analyzes information gathered from numerous applications and third-party sources and identifies issues that prompt further inquiry.
  • Identifies and analyzes problems related to product lines or functions and develops and implements process improvements to address and resolve issues.
  • Supports special projects that represent significant risk exposure and identifies and escalates risks accordingly with a sense of urgency.

Requirements:

  • A minimum of 1 year customer service experience in a call center environment, preferably in the Banking/Financial industry.
  • Ability to tactfully handle customer concerns.
  • Ability to work within the operating hours and days for this position as outlined in the posted job requisition as well as overtime as needed.
  • Excellent verbal and interpersonal communication skills.

Estimated Salary: $60,000 - $75,000 per annum.



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