Department Manager

7 days ago

Springdale, Arkansas, United States Covenant Logistics Group Full time
Job Summary

The Department Manager is a key operations link between the organization, drivers, and customers. This role oversees a specific department (Feed or Live Haul) and coaches and mentors a group of experienced drivers and achieves specific customer service and key company goals.

Key Responsibilities
  • Manage Dedicated Fleet of Professional Drivers-monitoring performance, attendance, safety and quality.
  • Monitor, direct and dispatch all transportation activities within the assigned department.
  • Responsible for Service Failures (Driver, Dispatch, Planning), Communication, Equipment, Utilization, Driver Turnover, Fuel (MPG, out of network, idle time of equipment, out of route miles), Safety (Safety Initiative, Accidents, Workers Comp, Random Drug), Maintenance (PM Services, Equipment Inspections)
  • Maintain Customer Relations through excellent communication and client visits.
  • Daily Updates to Position Control spreadsheet
  • Review and issue coaching in correspondence with the Lytx cameras
  • Track and manage attendance, time off and home time requests in accordance with departments expectations.
  • Maintain positive and productive communication with drivers to deliver on time, prevent service failures, and reduce turnover.
  • Receive ETAs and PTAs and manage throughout the day.
  • Receive confirmations of load assignments.
  • Communicate and establish expectations for performance, conduct, and safety, and provide ongoing feedback for the professional driver.
  • Monitor and trace loads so that follow-up can be made to customers regarding late pickups and or deliveries, as well as any other load changes that may occur.
  • Work with other internal departments to resolve customer or company issues when necessary.
  • Follow established procedures and best practices to ensure consistency and quality.
  • Manage Driver PM Schedules for both tractor and trailers
  • Assist drivers with payroll needs, Advances, Fuel issues
Requirements
  • Proficient use of Microsoft Office Products
  • Must be able to effectively communicate verbally, in writing, and electronically
  • Knowledge of DOT regulations and Driver HOS necessary
  • Ability to work in a fast paced and always changing environment
  • Ability to manage people effectively
  • Ability to be self-motivated and work unsupervised
  • High School Diploma or equivalent
  • Valid CDL (when applicable)
  • 2+ years transportation experience required
  • Leadership experience preferred
Benefits
  • Competitive Compensation
  • 401(k) match, Serious Health Condition Pay
  • Full Health Benefits Package
  • Medical, Dental, Vision, Telemedicine, Short & Long Term Disability, Health Savings Account, Life Insurance
  • Paid Time Off & Holidays
  • Cultural Perks
  • Casual Dress, Tuition Reimbursement, Employee Discount Program, Dependent Care Flexible Spending Account, Adoption Assistance and Employee Assistance Program

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