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Technical Support Field Technician

2 months ago


Libertyville, Illinois, United States Medasource Full time

Position Overview:

The Field IT Support Specialist plays a crucial role in the deployment, maintenance, and troubleshooting of various computing devices and software solutions.

Key Responsibilities:

  • Install and configure personal computers, mobile devices, printers, and other essential IT equipment.
  • Diagnose and resolve basic hardware, software, and network issues under the guidance of senior technical staff.
  • Assist in the ongoing maintenance and support of the IT infrastructure, including performing routine upgrades.
  • Handle physical tasks such as lifting and transporting equipment, ensuring proper techniques are used.

Qualifications:

  • A minimum of 1-2 years of experience in a field technician capacity.
  • Familiarity with various operating systems and IT support practices.
  • Proficient in standard office software applications, including word processing and spreadsheets.
  • Strong organizational skills with the ability to prioritize tasks effectively in a fast-paced environment.
  • Excellent interpersonal skills, demonstrating a commitment to customer service.
  • Analytical mindset with problem-solving capabilities.

Physical and Environmental Requirements:

  • Ability to perform physical tasks such as bending, kneeling, and lifting up to 25 lbs.
  • Willingness to work in various environments, which may include exposure to dust and noise.
  • Some travel may be required for site visits and equipment transport.
  • A valid driver's license is necessary for work-related travel.