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Technical Support Field Technician
2 months ago
Position Overview:
The Field IT Support Specialist plays a crucial role in the deployment, maintenance, and troubleshooting of various computing devices and software solutions.
Key Responsibilities:
- Install and configure personal computers, mobile devices, printers, and other essential IT equipment.
- Diagnose and resolve basic hardware, software, and network issues under the guidance of senior technical staff.
- Assist in the ongoing maintenance and support of the IT infrastructure, including performing routine upgrades.
- Handle physical tasks such as lifting and transporting equipment, ensuring proper techniques are used.
Qualifications:
- A minimum of 1-2 years of experience in a field technician capacity.
- Familiarity with various operating systems and IT support practices.
- Proficient in standard office software applications, including word processing and spreadsheets.
- Strong organizational skills with the ability to prioritize tasks effectively in a fast-paced environment.
- Excellent interpersonal skills, demonstrating a commitment to customer service.
- Analytical mindset with problem-solving capabilities.
Physical and Environmental Requirements:
- Ability to perform physical tasks such as bending, kneeling, and lifting up to 25 lbs.
- Willingness to work in various environments, which may include exposure to dust and noise.
- Some travel may be required for site visits and equipment transport.
- A valid driver's license is necessary for work-related travel.