Product Operations Manager

2 days ago


New York, New York, United States Heron Data Ltd Full time
About the Role

We are seeking a highly skilled Product Operations Lead to join our team at Heron Data Ltd. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our product and providing exceptional customer support.

Key Responsibilities
  • Operations Coverage and Customer Support: Provide timely and effective support to customers, responding to queries and resolving issues in a professional and courteous manner.
  • Customer Deployment: Coordinate and execute the deployment of our product for new customers, ensuring a seamless and efficient experience.
  • Process Improvement: Continuously assess and improve our operational processes and tooling to ensure scalability and efficiency.
  • Product Operations: Collaborate with cross-functional teams to identify and prioritize product features, ensuring alignment with customer needs and business objectives.
Requirements
  • Highly productive and detail-oriented individual with excellent problem-solving skills.
  • Ability to work independently and collaboratively as part of a team.
  • Strong technical skills, with experience working with data and technology.
  • Excellent communication and interpersonal skills.
  • Ability to adapt to changing priorities and deadlines.
What We Offer
  • Competitive compensation package, including equity.
  • Opportunity to work with a rapidly growing company and contribute to its success.
  • Collaborative and dynamic work environment.
  • Professional development opportunities.
How to Apply

If you are a motivated and experienced operations professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].



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