Product Operations Manager

6 days ago


New York, New York, United States Oscar Health Full time
Job Title: Product Operations Manager

Oscar Health is seeking a highly skilled Product Operations Manager to join our Product Operations team. As a Product Operations Manager, you will play a critical role in unlocking Oscar's ability to ship more products faster and better, which is essential to our mission to use technology and design to refactor healthcare.

The Product Operations team is responsible for executing and continuously improving processes leading up to product launch, as well as ongoing processes that have not been automated. As a Product Operations Manager, you will partner closely with Product team members, Engineering, business teams, external partners, and other stakeholders within the Claims domain.

Key Responsibilities:
  • Owns the execution of key product delivery processes and/or broader initiatives that scale and mature Oscar's Technology teams.
  • Build and maintain effective relationships with key stakeholders including, Product Management, Design, Engineering, and Data Science, to support effective collaboration and discovery of solutions to deliver on department programs and objectives.
  • Independently analyze data and workflows to identify opportunities for process improvement.
  • Design and implement process improvements that improve efficiency and quality.
  • Create and maintain documentation to make processes sustainable and scalable.
  • Apply project management strategies to ensure tasks are completed timely.
  • Monitor success metrics to ensure applications and/or processes are meeting their KPIs.
Requirements:
  • 3+ years of experience working in a cross-functional role in technology or operations.
  • 3+ years of experience working directly with engineers and designers.
  • 2+ years experience working directly with engineering scrum teams.
  • 3+ years of experience with common project management tools such as Jira or Monday.com.
  • 1+ years of SQL experience (equivalent technical experience is considered commensurate).
Preferred Qualifications:
  • 5+ years of experience working in a cross-functional role in technology or operations.
  • Experience proactively and independently identifying opportunities for improvements in process and execution, with a proven track record of implementing changes effectively.
  • Demonstrated ability to act with high levels of independence and accountability during identification, scoping, and execution of process improvements.
  • Experience navigating multiple stakeholders with competing priorities and making tradeoff decisions for your own work.
  • Demonstrated ability to quickly ramp up to new subject matter and technical concepts.
  • Experience using qualitative and quantitative insights to clarify decisions wherever possible.
  • Strong communication skills. Demonstrated ability to communicate clearly and proactively with cross-functional stakeholders to ensure timely progress on initiatives and effective management of risks and dependencies.

Oscar Health is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion. We believe that a diverse and inclusive workplace is essential to our mission to change healthcare. We welcome applications from candidates of all backgrounds and perspectives.

Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

Reasonable Accommodation: Oscar Health applicants are considered solely based on their qualifications, without regard to applicant's disability or need for accommodation. Any Oscar Health applicant who requires reasonable accommodations during the application process should contact the Oscar Health Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.

California Residents: For information about our collection, use, and disclosure of applicants' personal information as well as applicants' rights over their personal information, please see our Notice to Job Applicants.



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