Customer Support Specialist

3 weeks ago


Grand Prairie, Texas, United States Safran Full time
Job Summary

We are seeking a highly skilled Customer Support Representative to join our team at Safran Electronics & Defense, Avionics USA. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.

Key Responsibilities
  • Establish and maintain effective relationships with customers through regular communication and issue resolution.
  • Prepare and submit quotations for repairs and sales of spare parts, ensuring timely and accurate delivery.
  • Process customer orders, including rental and exchange requests, and maintain accurate records.
  • Provide status updates and communicate effectively with customers, ensuring their satisfaction and trust.
  • Work closely with our purchasing team to ensure on-time delivery of backordered items.
  • Process invoices and maintain accurate financial records.
Requirements
  • Bachelor's degree or 5+ years of experience in aviation-related fields.
  • Strong knowledge of aviation community and requirements associated with industry.
  • Proficient in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
  • Excellent communication and negotiation skills, with the ability to build sustainable relationships with customers.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and deadlines.
About Safran

Safran is an equal opportunity employer, committed to diversity and inclusion. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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