ServiceNow Lead

6 days ago


Richmond, Virginia, United States Diverse Lynx Full time
Job Title: ServiceNow Lead

We are seeking a highly skilled ServiceNow Lead to join our team at Diverse Lynx LLC. As a ServiceNow Lead, you will be responsible for leading the development and implementation of ServiceNow solutions that deliver new system capabilities, system enhancements, or defects.

Key Responsibilities:
  • Conceptualize, design, code, and test ServiceNow solutions that deliver new system capabilities, system enhancements, or defects.
  • Collaborate with fellow team members to improve the quality and scalability of supported systems and provide recommendations.
  • Continuously monitor application performance and vendor recommended patches & upgrades.
  • Assist with product roadmap & business capabilities that align with the application.
  • Standard ITSM development/support including incident, problem, change, requests (service catalog) and knowledge management.
  • Support & maintain applications by proactively resolving issues and enhance application stability.
  • Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.
  • Mentor other team members in implementation methodology, solution design, ServiceNow configuration and best practice.
Requirements:
  • ServiceNow CSA or CAD Certification
  • Bachelor's degree in computer science, management information systems, or related field, preferred
  • Minimum ten years leading technical teams with increasingly complex projects in a cloud Software as a Service (SaaS) environment and cloud ecosystem
  • ServiceNow Certified Implementation Specialist certification
  • 7+ years of experience working with ServiceNow
  • ITIL V 3 Foundation Certified

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. We promote and support a diverse workforce across all levels in the company.



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