ServiceNow Lead
6 days ago
We are seeking a highly skilled ServiceNow Lead to join our team at Diverse Lynx LLC. As a ServiceNow Lead, you will be responsible for leading the development and implementation of ServiceNow solutions that deliver new system capabilities, system enhancements, or defects.
Key Responsibilities:- Conceptualize, design, code, and test ServiceNow solutions that deliver new system capabilities, system enhancements, or defects.
- Collaborate with fellow team members to improve the quality and scalability of supported systems and provide recommendations.
- Continuously monitor application performance and vendor recommended patches & upgrades.
- Assist with product roadmap & business capabilities that align with the application.
- Standard ITSM development/support including incident, problem, change, requests (service catalog) and knowledge management.
- Support & maintain applications by proactively resolving issues and enhance application stability.
- Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.
- Mentor other team members in implementation methodology, solution design, ServiceNow configuration and best practice.
- ServiceNow CSA or CAD Certification
- Bachelor's degree in computer science, management information systems, or related field, preferred
- Minimum ten years leading technical teams with increasingly complex projects in a cloud Software as a Service (SaaS) environment and cloud ecosystem
- ServiceNow Certified Implementation Specialist certification
- 7+ years of experience working with ServiceNow
- ITIL V 3 Foundation Certified
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. We promote and support a diverse workforce across all levels in the company.
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