ServiceNow Lead Developer

1 week ago

Richmond, Virginia, United States Bank of America Full time
About the Role

We are seeking a highly skilled ServiceNow Lead Developer to join our team at Bank of America. As a key member of our Global Technology Service Management function, you will play a leading role in designing, implementing, and managing next-generation Service Management policies, processes, and solutions.

Key Responsibilities
  • Contribute to the ServiceNow platform roadmap and strategy
  • Develop and maintain the ServiceNow platform in alignment with the strategy
  • Enforce platform engineering and development standards
  • Review and evaluate demand for fit and alignment to products and identify complex features requiring additional due diligence
  • Provide input to and sign off on solution design for complex features
  • Manage ServiceNow code quality control processes and routines
  • Lead and mentor a team of developers assigned to specific ServiceNow products
Requirements
  • Minimum of 5+ years of experience in ServiceNow development and engineering
  • ServiceNow Certified System Administrator (CSA) certification, product micro certifications
  • Proven experience as a lead engineer in highly regulated environments
  • Experience in ServiceNow cloud platforms
  • Experience designing and implementing ServiceNow products, supporting software engineering, maximizing data processing systems, building cloud-compatible services, and operating within an enterprise IT lifecycle
  • Experience with continuous integration between ServiceNow modules and integrated applications
  • Experience in highly regulated IT lifecycle management, including system security, auditing, data processing and analytics, software development methodologies, and technology transitions
  • Experience building and managing IT solutions, including integrating multiple services in ServiceNow or other cloud technologies
  • Experience supporting ServiceNow integrations for security, risk, and compliance
  • Experience in ServiceNow platform management, data management, configuration and implementation, custom development, infrastructure management, and hosting
  • Experience in financial institution information technology security, compliance with rules, regulations, and financial industry standards
  • Experience leveraging MID servers for integration and automation
  • Experience with front-end technologies like HTML, CSS, and JS
  • Experience with custom REST/SOAP APIs (web services)
  • Experience with ServiceNow Discovery and other Configuration Management Database (CMDB) population toolsets
  • Experience with CMDB design and implementation
  • Experience with ITIL Operations Application design and implementation (incident, problem, change, service request, etc.)
  • Experience gathering and analyzing system requirements
Preferred Qualifications
  • ServiceNow certified implementation specialist (CIS)
  • ServiceNow certified application developer (CAD)
About Bank of America

Bank of America is committed to creating a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating an inclusive and healthy working environment and promoting a culture of diversity, equity, and inclusion.

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