Head of Enrollment Services

1 week ago


Houston, Texas, United States Discovery Behavioral Health logo Full time

Admissions Manager

Welcome to Discovery Behavioral Health, where we are actively seeking a committed Admissions Manager to enhance our team. In this pivotal role, you will be responsible for supervising and guiding our Admissions Department personnel, ensuring an exceptional experience for our clients, families, and referral sources.

Key Responsibilities:

  • Assisting Directors with scheduling and staffing needs
  • Providing oversight and mentorship to Admissions Liaisons and Administrators in accordance with departmental and organizational standards
  • Evaluating calls and delivering feedback for ongoing enhancement
  • Fostering a collaborative atmosphere within the team to promote diverse ideas and effective conflict resolution
  • Creating a work culture that reflects the organization's mission and values
  • Facilitating open communication through various channels
  • Supporting phone responsibilities as required

Core Competencies:

  • Proven ability to manage multiple tasks and embrace new challenges
  • Commitment to confidentiality regarding company and client information
  • Adept at working both independently and as part of a team
  • Providing timely and constructive feedback to colleagues
  • Staying updated on departmental goals and aiding team members in achieving them
  • Comprehensive understanding of programs, personnel, and operational workflows
  • Expertise in insurance contracts, benefits, and CRM systems
  • Knowledge of departmental training resources
  • Conducting effective training sessions
  • Upholding a professional demeanor in line with company policies

Qualifications:

  • A Bachelor's Degree is preferred along with 3-4 years of experience in Behavioral Healthcare Admissions


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