Inbound Payment Processing Professional

5 days ago

Orange Park, Florida, United States MCI Military Recruitment Full time
About the Role

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are seeking highly motivated Customer Service Representatives to support inbound customer service. In this role, you will handle inbound inquiries, troubleshoot customer disputes, process payments, and assist callers with process-related inquiries professionally.

Key Responsibilities:
  • Handle inbound and outbound contacts in a courteous, timely, and professional manner
  • Listen to customers, understand their needs, and resolve customer issues
  • Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable
  • Follow the processes of the Client program and perform all tasks in a courteous and professional manner
  • Utilize systems and technology to complete account management tasks
  • Accurately document and process customer claims in appropriate systems
  • Follow all required scripts, policies, and procedures
  • Utilize knowledge base and training to accurately answer customer questions
  • Comply with requirements surrounding confidential information and personal information
  • Appropriately escalate customer issues with the managerial team
Requirements:
  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Experience with data-entry utilizing a computer
  • The ability to read and speak English fluently
  • Have a wired, high-speed internet connection (Download speed of 20Mbps+)
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Ability to work regularly scheduled shifts within our hours of operation including the training period
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow-up on customer issues
  • An aptitude for conflict resolution, problem solving and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused, and self-manage
Benefits:
  • Medical, Dental, and Vision Coverage Options
  • Paid Time-Off
  • Regular Raises
  • Advancement Opportunity
  • Fun, Engaging Work Environment
  • Casual Dress Code
  • Cash and Prize Contests
Salary:

$40,000 - $60,000 per year, depending on experience.

  • Business Process Operations Specialist

    6 days ago

    Orange Park, Florida, United States MCI Careers Full time

    MCI Careers is seeking a highly motivated and skilled Business Process Operations Specialist to join our team. In this role, you will play a critical part in delivering exceptional customer experiences and driving business performance.Company OverviewAt MCI, we help customers take on their CX and DX challenges differently, creating industry-leading solutions...

  • Account Receivable Recovery Specialist

    2 days ago

    Orange Park, Florida, United States MCI Military Recruitment Full time

    About the RoleMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.Key ResponsibilitiesAs an Account Receivable Recovery Specialist,...

  • Bilingual Collections Representative

    2 months ago

    Orange Park, Florida, United States MCI Military Recruitment Full time

    Job Title: Bilingual Collections RepresentativeWe are seeking a highly motivated and organized Bilingual Collections Representative to join our team. As a key member of our collections team, you will be responsible for resolving open accounts with customers in a professional and respectful manner.Key Responsibilities:Utilize various contact technology and...

  • Customer Service Supervisor I

    5 days ago

    Orange Park, Florida, United States MCI Military Recruitment Full time

    MCI, a leading provider of business process outsourcing (BPO) services, is seeking an experienced Customer Service Supervisor I to lead our call center operations team. In this role, you will be responsible for coaching and developing a team of inbound customer service agents, ensuring high-quality service delivery, and driving sales growth.About the JobThe...

  • Senior Contact Tracing Operations Manager

    6 days ago

    Orange Park, Florida, United States MCI Military Recruitment Full time

    Job OverviewThis role is a senior position in our operations team, overseeing the performance of a team of supervisors and driving continuous improvement in customer service.About MCI Military RecruitmentMCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive...

  • Customer Experience Lead for Commercial and Public Sector Clients

    5 days ago

    Orange Park, Florida, United States MCI Military Recruitment Full time

    Job OverviewWe are seeking an experienced Customer Experience Lead to join our team, supporting commercial and public sector clients. As a key member of our customer service department, you will be responsible for coaching and developing a team of inbound customer service agents, ensuring exceptional customer experiences and driving business growth.Key...

  • Customer Service Representative

    6 days ago

    Orange Park, Florida, United States MCI Military Recruitment Full time

    **Job Summary:**MCI is a leading provider of business process outsourcing solutions, and we are seeking a highly motivated and customer-focused individual to join our team as a Call Center Agent. This is an exciting opportunity to work in a dynamic environment where you will be responsible for delivering exceptional customer experiences through inbound and...

  • Customer Service Representative

    4 days ago

    Orange Park, Florida, United States MCI Careers Full time

    OverviewMCI Careers is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We are seeking a highly motivated and dedicated Customer Service...

  • Customer Service Representative

    1 day ago

    Orange Park, Florida, United States ValorVIP Full time

    Customer Service RepresentativeAbout the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our contact center, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Handle inbound and outbound calls in a...

  • Tolling Call Center Representative

    1 month ago

    Orange Park, Florida, United States ValorVIP Full time

    Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring a positive experience for our customers.Key Responsibilities:Handle...

  • Customer Service Representative

    7 days ago

    Orange Park, Florida, United States ValorVIP Full time

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at ValorVIP.Job Responsibilities:Provide exceptional customer service to our clients through inbound and outbound calls, emails, and chats.Handle customer complaints and issues in a professional and...

  • Diagnostic Imaging Professional

    3 days ago

    Orange Park, Florida, United States Radiology Associates of Daytona Full time

    Job Opportunity at Radiology Associates of DaytonaWe are looking for a skilled Diagnostic Imaging Professional to join our team at Radiology Associates of Daytona. This is an exciting opportunity to work in a fast-paced outpatient imaging center, providing quality customer service while obtaining and entering accurate demographic and insurance information...

  • Customer Service Representative

    5 days ago

    Orange Park, Florida, United States MCI Careers Full time

    Job Title: Customer Service RepresentativeWe are seeking a skilled and enthusiastic customer service representative to join our dynamic team at MCI Careers. As a customer service representative, you will play a crucial role in providing exceptional support to our clients, ensuring their needs are met, and exceeding their expectations.About the Job:This is a...

  • Call Center Operations Director

    6 days ago

    Orange Park, Florida, United States ValorVIP Full time

    About UsAt ValorVIP, we help clients take on their CX and DX challenges differently. Our industry-leading solutions deliver exceptional experiences and drive optimal performance.Job DescriptionWe're seeking an experienced Call Center Operations Director to join our team. As a key member of our operations team, you will be responsible for leading a team of...

  • Sales and Customer Service Professional

    1 day ago

    Orange Park, Florida, United States BrightSpring Health Services Full time

    We are seeking a highly motivated Sales and Customer Service Professional to join our team at BrightSpring Health Services. This is a full-time position responsible for providing exceptional customer service, processing customer orders and donations efficiently, and maintaining a clean and organized store environment.The estimated salary for this position is...

  • Data Science Professional for Precision Strike Weapons

    6 days ago

    Orange Park, Florida, United States KBR Full time

    About the OpportunityAre you a skilled data scientist looking to leverage your expertise in machine learning and neural networks to drive innovative solutions in maintenance management? KBR is seeking a motivated and experienced professional to join our team supporting NAVAIR's Precision Strike Weapons Program Office (PMA-201). This exciting opportunity...

  • Fashion Retail Sales Professional

    2 weeks ago

    Orange Park, Florida, United States Old Navy Full time

    **About Old Navy**: We're a leader in the fashion industry, known for our trendy and affordable clothing. At Old Navy, you'll have the opportunity to express your passion for apparel and stay up-to-date on the latest fashion trends.**Estimated Salary:** $40,000 - $60,000 per year**Job Description:** As a Sales Associate at Old Navy, you'll be responsible for...

  • Retail Sales Representative

    4 days ago

    Orange Park, Florida, United States GOODWILL OF NORTH FLORIDA Full time

    About the RoleWe are seeking a detail-oriented and customer-focused Retail Sales Representative to join our team at Goodwill of North Florida. This is a part-time position located in Jacksonville, Florida.Job SummaryThe Retail Sales Representative will be responsible for providing excellent customer service, processing transactions, and maintaining a clean...

  • Professional Trainer and Curriculum Developer for Call Center

    6 days ago

    Orange Park, Florida, United States MCI Military Recruitment Full time

    OverviewMCI, a leading provider of business process outsourcing and IT services, is seeking an experienced trainer to join our team. This role will be responsible for creating engaging training programs and delivering exceptional customer experiences.

  • Dining Service Professional

    6 days ago

    Avon Park, Florida, United States Marriott International, Inc Full time

    About UsAt Marriott International, Inc., we strive to deliver exceptional luxury service experiences that exceed our guests' expectations. Our commitment to excellence is guided by the Gold Standards of The Ritz-Carlton, which form the foundation of our culture.Salary InformationThe estimated annual salary for this position ranges from $24,192 to...