Bilingual Collections Representative

4 days ago

Orange Park, Florida, United States MCI Military Recruitment Full time
Job Title: Bilingual Collections Representative

We are seeking a highly motivated and organized Bilingual Collections Representative to join our team. As a key member of our collections team, you will be responsible for resolving open accounts with customers in a professional and respectful manner.

Key Responsibilities:
  • Utilize various contact technology and recovery strategies to locate right parties
  • Understand the customer's situation and identify best means of payment plan
  • Negotiate payment terms with empathy, tact, and professionalism
  • Make outbound and receive inbound calls
  • Follow all required scripts, policies, and procedures
  • Respond effectively to common challenges to collection calls while discussing means of resolving open accounts
  • Meet monthly goals and perform other assigned duties
  • Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
  • Adhere to all attendance and work schedule requirements
Requirements:
  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating system
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow-up on customer issues
  • An aptitude for conflict resolution, problem solving, and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers
What We Offer:
  • Competitive compensation and benefits package
  • Opportunities for career growth and advancement
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance
How to Apply:

Interested candidates should submit their application, including a cover letter and resume, to our website. We look forward to hearing from you

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