Bilingual Collections Representative
4 days ago
We are seeking a highly motivated and organized Bilingual Collections Representative to join our team. As a key member of our collections team, you will be responsible for resolving open accounts with customers in a professional and respectful manner.
Key Responsibilities:- Utilize various contact technology and recovery strategies to locate right parties
- Understand the customer's situation and identify best means of payment plan
- Negotiate payment terms with empathy, tact, and professionalism
- Make outbound and receive inbound calls
- Follow all required scripts, policies, and procedures
- Respond effectively to common challenges to collection calls while discussing means of resolving open accounts
- Meet monthly goals and perform other assigned duties
- Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
- Adhere to all attendance and work schedule requirements
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating system
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow-up on customer issues
- An aptitude for conflict resolution, problem solving, and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused, and self-manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers
- Competitive compensation and benefits package
- Opportunities for career growth and advancement
- A dynamic and supportive work environment
- Recognition and rewards for outstanding performance
Interested candidates should submit their application, including a cover letter and resume, to our website. We look forward to hearing from you
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