Service Operations Director

23 hours ago


Houston, Texas, United States Wan Bridge Group Full time

We are seeking a highly skilled Service Operations Director to oversee and manage our service operations at Wan Bridge Group.

The ideal candidate will have a minimum of 3-5 years of related management experience, supervising multiple team members across a portfolio and geographic region. They will be responsible for directing involvement in MEP repairs & maintenance, implementing preventative maintenance schedules, and ensuring quality control.

Key Responsibilities:

  • Onsite Presence: The manager will be physically present at properties undergoing significant repairs or turnovers, making quick decisions on the spot to reduce delays and ensure projects stay on track.
  • Team Leadership: They will utilize daily, weekly, and ongoing reporting tools for setting service response goals and team performance management, providing leadership and guidance to the service team, and fostering a positive and collaborative team culture.
  • Vendor Management: The candidate will negotiate cost-effective solutions for repairs and upgrades, develop and maintain relationships with vendor trades resources, and adhere to approved community budgets through effective expense management.

Requirements:

  • Minimum 3-5 years of related management experience.
  • Proven onsite experience with hands-on capabilities.
  • Strong service scheduling skills and experience leveraging technology and work priorities.
  • Familiarity with vendor trades resources in the Houston area.
  • Type II or Universal E.P.A. certification.
  • CAMT (preferred).

Compensation: $90,000 - $120,000 per year, depending on experience.



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