Customer Service Expert
4 weeks ago
Job Summary
As a Call Center Representative at Mass Markets, you will be responsible for handling inbound and outbound contacts in a professional manner. Your primary goal will be to ensure first call resolution through effective problem-solving and call handling. You will also research systems to find missing information and coordinate with other departments to resolve issues when needed. Additionally, you will accurately document and process customer claims in appropriate systems.
Key Responsibilities
• Handle inbound and outbound contacts in a courteous and professional manner
• Ensure first call resolution through effective problem-solving and call handling
• Research systems to find missing information as applicable
• Coordinate with other departments to resolve issues when needed
• Accurately document and process customer claims in appropriate systems
About Mass Markets
Mass Markets is a leading company in the industry, committed to providing excellent customer service. We are looking for a skilled Call Center Representative to join our team and contribute to our mission of delivering exceptional customer experiences.
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