Senior Customer Support Specialist

1 week ago

Fort Worth, Texas, United States OneMain Holdings Inc Full time

CUSTOMER CARE SPEC SR

Full Job Title: CUSTOMER CARE SPEC SR

Company: OneMain Financial

OneMain Financial stands as the largest lending-exclusive financial institution in the nation, dedicated to assisting millions of clients with secure, affordable, and transparent installment loans. Our clientele relies on us daily—both online and through numerous branches across the country—to regain control and enhance their financial well-being through solutions tailored for debt consolidation, medical expenses, household bills, home improvements, and vehicle purchases.

As a Customer Care Specialist, you will be part of a quality-focused team. Our Customer Service Representatives are held to high standards and must adeptly manage multiple tasks without sacrificing quality. The ideal candidate will handle a diverse range of telephone inquiries, delivering exceptional customer service consistently.

Key Responsibilities:

Your primary focus will be on addressing telephone inquiries related to customer accounts. This includes, but is not limited to:

  • Managing calls from both internal and external clients
  • Updating and maintaining customer accounts in various databases
  • Explaining programs, benefits, and policies
  • Ensuring customer retention
  • Documenting the reasons for each call to facilitate successful resolutions

Essential Skills:

Problem Solving/Analytical Skills: Ability to navigate challenging situations with minimal oversight.

Communication Skills: Proficient verbal and written communication abilities, along with strong listening skills.

Interpersonal Skills: Capacity to engage positively with customers and colleagues daily, supporting the program and callers effectively.

Accuracy and attention to detail are paramount, along with the ability to work independently with little supervision.

Qualifications:

High School Diploma or equivalent is required, along with a minimum of one year of work experience. Six months of customer service experience, particularly in a contact center environment, is preferred.

Benefits:

At OneMain Financial, we believe in rewarding our team members for their commitment and contributions. Our comprehensive benefits package includes:

  • Health and wellness options for employees and their dependents
  • 401(k) plan with up to 4% matching
  • Tuition reimbursement
  • Opportunities for continuing education
  • Eligibility for bonuses
  • Paid time off
  • Paid volunteer time

OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

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