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Clinical Administrative Associate

1 month ago

King of Prussia, Pennsylvania, United States The Children's Hospital of Philadelphia Full time
Job Summary

We are seeking a highly skilled Clinical Administrative Associate to join our team at The Children's Hospital of Philadelphia. This role will play a critical part in enhancing effective patient and caregiver communication, particularly between the patient, caregivers, and clinical staff.

Key Responsibilities
  • Answer telephones, screens calls, routes callers, takes messages, and provides routine information to callers in a prompt and courteous manner while maintaining HIPAA regulations.
  • Perform all clerical procedures related to the admission, transfer, discharge, and death of patients within the CHOP enterprise.
  • Serve as a liaison and problem solver for departmental customers as it relates to unit-based service needs.
  • Review census and staffing assignments with local unit leadership and print/post assignment sheets each shift.
  • Partner with PARC team to ensure admission paperwork and insurance information is obtained from families upon admission.
  • Engage in data-entry procedures for staff scheduling, patient assignments, and timekeeping as directed by local leadership.
  • Experience with the following systems: Kronos, Optilink, Archibus, Qliksense, Epic (A/D/T, PARC/Registration, Patient Family Experience functionality) iRounding, Coupa, and other current operational systems within the enterprise.
  • Perform all IS/Epic Downtime procedures including, but not limited to: Assemble and maintain patient records, including chart, bedside records, medication Kardex, and unit census log.
  • Maintain the patient medical record and related forms in an organized manner.
  • Monitor printers and communicates orders to clinical care teams.
  • File diagnostic and laboratory reports in patient charts.
  • Monitor inventory of office supplies, IS/Epic Downtime, and clinical/operational paperwork.
  • Re-order and stock when necessary.
  • Answer and triage patient call bells or requests to appropriate care team providers.
  • Partner with unit-based leadership in Environment of Care rounding, report findings, and enter and track facilities requests as needed.
  • Maintain local, unit-based conference room schedule process.
  • Follow unit procedures during emergency conditions.
  • Serve as unit-based Patient Family Experience Champion at the hospital-wide committee level.
  • Maintain the highest levels of hospitality to ensure patient families and visitors receive premier services.
  • Receive and distributes mail and items for delivery to patients and families.
  • Provide all patients and/or families with unit tour and hospitality information packet upon arrival to the inpatient unit.
  • Support the operation and distribution of education and additional operational materials to families on arrival to inpatient unit.
  • Review and implement sign-up and assignment procedures for allocated resources within the patient care unit.
  • Engage in rounding on patients and families daily collecting real-time feedback regarding hospital experiences in coordination with Patient Family Experience team model.
  • Partner with unit base leadership to track and analyze metrics for services provided to patients, families, and visitors.
  • Support the operations of each resource center including family engagement, laundry service, kitchen inventory, and other resource allocation (sleep surfaces, linens, etc.).
  • Identify and propose opportunities for improvement to the delivery of services for patients, families, and visitors.
  • Operate with a working understanding of the unique needs of CHOP patient families, including cultural awareness of families traveling internationally.
  • Create an environment where patients, families, and team members feel valued, appreciated, and recognized.
  • Directly communicate with patients, families, and team members in a clear, friendly, and professional manner.
  • Demonstrate proficiency in de-escalation techniques in challenging and emotional situations involving families and visitors.
  • Orient new staff to the role.
  • Float to other units to perform duties as assigned.
  • Perform other duties as assigned to promote overall effective coordination of care across NCCS within the King of Prussia campus.
Requirements
  • High School Diploma / GED Required
  • Bachelor's Degree Preferred
  • At least one (1) year customer service-related industry Required
  • At least two (2) years in administrative role with customer service experience in healthcare industry Preferred
  • EPIC Registration (CHOP) Training required within 3 months of employment
  • Kronos Timekeeping (CHOP) Training required within 3 months of employment
  • Nurse call monitor system (CHOP)Training required within first month of employment
Benefits

The Children's Hospital of Philadelphia is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient-facing responsibilities must be fully vaccinated against COVID-19 and receive an annual influenza vaccine. Learn more.

Employees may request exemptions for valid religious and medical reasons. Start dates may be delayed until candidates are immunized or exemption requests are reviewed.

Children's Hospital of Philadelphia is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, age, religion, national or ethnic origin, disability or protected veteran status.