Practice Integration Director

3 weeks ago

King of Prussia, Pennsylvania, United States Align ENT & Allergy Full time
Job Overview

The Practice Integration Manager plays a pivotal role in ensuring a seamless integration of newly acquired and affiliated ENT and allergy practices into the Align ENT & Allergy network. This position requires strong leadership and project management skills to oversee the adoption of standard operating procedures, technology systems, and clinical protocols across all locations.

Key Responsibilities
  • Practice Integration: Lead the integration process for new practices, ensuring a smooth transition in operational, clinical, and administrative areas.
  • Onboarding and Training: Coordinate the onboarding of new practice teams, including training on practice management systems and compliance with Align ENT & Allergy policies.
  • Standardization and Compliance: Standardize workflows, procedures, and clinical protocols across all integrated practices to maintain consistency and quality of care.
  • Technology Integration: Collaborate with IT teams to ensure seamless integration of technology systems, including electronic health records and practice management software.
  • Problem-Solving: Identify potential barriers during the integration process and develop solutions to minimize disruption and enhance operational performance.
Operational Management
  • Performance Metrics: Ensure that new and existing practices meet operational performance metrics, including patient throughput, revenue cycle management, and staff productivity.
  • Process Optimization: Work with clinical and administrative staff to optimize scheduling, patient intake, billing, and collections processes.
  • HR Alignment: Facilitate the alignment of HR policies, including staff roles, responsibilities, and reporting structures.
  • Post-Integration Evaluations: Conduct regular evaluations and provide feedback to practice leadership on areas for improvement post-integration.
Stakeholder Communication
  • Primary Point of Contact: Serve as the primary point of contact for practice administrators and leadership teams during the integration process.
  • Progress Updates: Communicate progress, challenges, and timelines to senior leadership and key stakeholders.
  • Vendor and Partner Liaison: Liaise with external vendors and partners as needed to ensure the integration of outsourced services or third-party software.
Compliance and Risk Management
  • Regulatory Compliance: Ensure that new practices adhere to all regulatory requirements, including HIPAA and OSHA.
  • Risk Assessments: Conduct risk assessments to identify potential compliance issues and implement corrective actions where necessary.
Training and Development
  • Comprehensive Training: Implement and oversee comprehensive training programs for clinical and administrative staff at new practices.
  • Ongoing Support: Provide ongoing support to practices post-integration, addressing any concerns and offering guidance to improve operations.
  • Training Materials: Update training materials, documentation, and resources for continuous learning.
Performance Monitoring and Reporting
  • Key Performance Indicators: Track and report key performance indicators (KPIs) for newly integrated practices and assigned affiliate practices.
  • Post-Integration Audits: Conduct post-integration audits to assess how well new practices have adapted to Align ENT & Allergy systems and workflows.
  • Actionable Insights: Provide leadership with actionable insights and recommendations to improve integration processes for future acquisitions.
Billing and Insurance Verification
  • Billing Processes: Ensure that new practices are aligned with Align ENT & Allergy's billing processes, including insurance verification, claims submission, coding, and revenue cycle management.
  • Training and Support: Provide training and support to staff on the correct handling of insurance claims and patient billing, ensuring compliance with payer requirements.
Requirements

Qualifications:

  • Education: Bachelor's degree in Healthcare Administration, Business Administration, or a related field. Master's degree in Healthcare Management or Business is a plus.

Experience:

  • Healthcare Operations: 5+ years of experience in healthcare operations, practice management, or integration management.
  • Multi-Site Operations: Multi-site operations in the healthcare industry is required.
  • Integration Management: Proven experience managing the integration of new practices, with a focus on clinical and operational systems.
  • ENT and Allergy Experience: Familiarity with ENT and/or allergy specialty practices is strongly preferred.

Technical Skills:

  • Practice Management Software: Proficiency in practice management software, EHR/EMR systems, and billing platforms.
  • Project Management: Strong project management skills, with the ability to manage multiple projects and deadlines simultaneously.
  • Healthcare Regulations: Knowledge of healthcare regulations, including HIPAA and OSHA.

Soft Skills:

  • Leadership and Communication: Excellent leadership, communication, and interpersonal skills.
  • Relationship Building: Ability to build strong relationships with clinical and administrative teams.
  • Problem-Solving: Problem-solving mindset with a focus on process improvement and operational efficiency.
  • Adaptability: Adaptability and ability to handle fast-paced, dynamic work environments.

Benefits:

Robust benefits package including health, dental, vision, 401k, and PTO.

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