Veterinary Operations Manager

6 days ago

Daly City, California, United States United Veterinary Care Full time

About the Role:

United Veterinary Care is seeking an experienced and passionate leader to join our team as a Group Practice Manager supporting three hospitals in the San Francisco Bay Area. As a Group Practice Manager, you will provide support and mentorship to hospital leads to meet business goals and uphold our company values of providing the gold standard of care and achieving the greatest client experience.

Responsibilities:

  • Support the hospital leads and doctors of three bay-area hospitals to provide high-quality pet care and unmatched client experiences.
  • Oversee training and development of the paraprofessional team with a focus on the hospital leads, partnering with the Learning and Development manager, the Medical Directors, and your RDO.
  • Collaborate with hospital leadership and regional support on recruitment strategies, including hiring, onboarding, and employee retention.
  • Develop annual planning, budgeting, and goals for hospital productivity, including continuous development of KPIs, increasing average transactions, and driving visits.
  • Ensure area hospitals comply with employment laws and regulations.
  • Partner with Regional HR to coach, mentor, and, if necessary, discipline and terminate team members.
  • Coordinate collaboration between the area hospitals, supporting training, time off, client care, and development strategies.

Qualifications:

  • Leadership: Dedication to the advancement of veterinary medicine with a strong emphasis on team building and staff development.
  • Decision Making: Ability to make decisive decisions and solve problems effectively.
  • Adaptability and Resilience: Capacity to handle pressure and setbacks, viewing challenges as opportunities to grow.
  • Experience: Minimum of 5 years experience in veterinary operations management preferred. Experience as a Registered Veterinary Technician (RVT) and/or Certified Veterinary Practice Manager (CVPM) is ideal, but not required. SHRM-CP, BS, MBA, or other advanced degrees are a plus.
  • Travel: Requires travel to area hospitals an average of 4-5 days a week. Must reside in San Francisco Bay Area or be willing to relocate.

Benefits and Perks:

  • Growth opportunities, including CVPM support and mentorship, stretch assignments, mentorship opportunities, and program development.
  • Opportunity for Fear Free certification and Recover CPR training.
  • Comprehensive benefits package includes Short Term Disability, Life Insurance, Employee Assistance Program, 401K with company match, healthcare and dental options, and more.
  • Generous paid time off inclusive of sick, personal, and vacation.
  • Support for LGBTQIA+ with FOLX HEALTHCARE (if UMR enrolled) and other inclusive programs.
  • Referral Bonus Program.
  • Competitive compensation ranges from $90,000 - $120,000 depending on credentials and experience.

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