Community Engagement Specialist

2 weeks ago

Wilmington, North Carolina, United States Associated Asset Management (AAM) Full time

Overview: The Community Engagement Specialist plays a vital role in delivering exceptional community management, administrative assistance, and customer service to assigned communities and homeowners. This position requires a thorough understanding of governing documents and management agreements.

Key Responsibilities:

  • Thoroughly review and comprehend Association governing documents, including but not limited to CC&Rs, Bylaws, and Rules and Regulations, while ensuring compliance with relevant Arizona and federal laws.
  • Engage with homeowners, vendors, and service providers regularly to foster high-quality customer service within the Association.
  • Develop, create, and distribute communications to owners through newsletters, emails, and online platforms regarding Association activities and policies.
  • Negotiate and finalize contracts with vendors and service providers for the Association.
  • Prepare and submit specifications and work orders to vendors/service providers as necessary.
  • Plan, budget, promote, execute, and participate in Association events with the approval of Boards/Committees.
  • Formulate and implement policies as well as execute tasks assigned by the Board of Directors.
  • Analyze and present monthly management and financial reports to relevant parties, addressing any discrepancies in collaboration with accounting.
  • Research, prepare, and provide annual budgets to the Board of Directors, collaborating with vendors and service providers to gather accurate budget information.
  • Review, modify, and approve Association invoices.
  • Organize and facilitate annual Board of Directors meetings and other special gatherings, providing necessary leadership and professional guidance.
  • Conduct interviews, hire, and train staff as needed, while coaching employees on performance expectations.
  • Exhibit proactive management strategies and provide leadership for future growth.
  • Perform additional duties as assigned.

Knowledge, Skills, and Abilities:

  • Outstanding interpersonal skills: sociable, articulate, persuasive, and effective in group settings.
  • Strong time management abilities to handle multiple tasks, prioritize effectively, and meet deadlines.
  • Meticulous attention to detail.
  • Experience with HOA operations or similar entities that require knowledge and enforcement of governing documents.
  • Exceptional organizational and tracking capabilities.
  • Ability to thrive in a fast-paced, high-volume environment.
  • Proficient in utilizing computer programs and database systems, including Microsoft Office and email platforms.
  • Ability to work positively and effectively with staff and residents at all levels.
  • Collaborative mindset to work effectively within the department and across other departments.

Physical Demands & Work Environment:

  • Office setting with computer and office equipment usage.
  • May involve minor physical tasks such as lifting boxes and filling paper trays.
  • Utilization of personal vehicle for commuting to assigned communities.
  • Walking through communities to inspect common areas as per management contracts.
  • Ability to sit and stand for moderate periods.

Qualifications:

  • Education: High School diploma or equivalent.
  • Experience: Minimum of 2 years of professional experience working with HOA's or similar entities, involving knowledge and enforcement of governing documents. A valid Driver's License is required.

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