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Customer Service Specialist

2 months ago

Simi Valley, California, United States Gold's Gym - SoCal Full time
Job Overview

Are you someone who is motivated by making a difference in people's lives every day? If so, we encourage you to read on.


Why You Should Consider This Opportunity:

Gold's Gym is expanding rapidly and is in search of a Customer Service Representative to assist in fulfilling our mission of offering facilities, programs, and staff that inspire, support, and guide every member in their journey towards a healthier, more fulfilling life. We will challenge your skills, talents, and abilities while rewarding your successes. Here are some of the benefits you can enjoy as a Gold's Gym employee:

  • Collaborate with exceptional colleagues daily
  • John Hancock 401k plan
  • Aflac Supplemental Insurance options
  • Complimentary gym memberships and discounts
  • Opportunities for career advancement within the organization
  • Be part of a globally recognized gym brand
What Makes Us Unique:
  • Commitment to building lasting relationships
  • Dedication to the communities we serve
  • Taking pride in our work and identity
  • Continuous leadership development
  • Excellence in all our endeavors
  • More than just a gym; we are a family
We Seek Individuals Who:
  • Are enthusiastic and take pride in their contributions
  • Thrive in a dynamic, fast-paced environment
  • Can work efficiently and effectively
  • Excel in teamwork
  • Are detail-oriented and organized
  • Can manage multiple cleaning tasks within a single shift
  • Aspire to improve continuously
Your Responsibilities Will Include:
  • Collaborating with Sales and Fitness Managers to deliver a top-notch, member-focused experience that enhances member relationships and boosts retention.
  • Greeting members warmly and attending to their needs promptly.
  • Engaging members with various fitness options, including personal training, group exercise classes, and digital offerings. Building personal relationships with members and addressing their inquiries or concerns by connecting them with the appropriate club resources.
  • Assisting sales with club tours and member inquiries
  • Helping with cleaning duties as required
Essential Qualifications:
  • High school diploma
  • Ability to follow both oral and written instructions
  • Willingness to perform routine, repetitive tasks consistently
  • Capability to work accurately in a fast-paced environment
  • Strong organizational skills and attention to detail
  • Ability to work with cleaning products
  • Understanding that this is not an exhaustive list of responsibilities

This position requires the ability to lift and move items weighing up to 25 lbs, stand or walk for extended periods, and maintain a professional demeanor, clear communication, and appearance in a clean uniform.


CONSIDER IF YOU HAVE WHAT IT TAKES.. BECOME A PART OF OUR FAMILY LEGACY TODAY

Gold's Gym SoCal and its affiliated clubs are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, applicants, vendors, and members. All employment decisions, including hiring, promotion, discipline, or termination, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.