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Director of HVAC Operations

2 months ago


Norcross, Georgia, United States Bardi Heating, Cooling and Plumbing Full time
Job Description

Job Title: Director of HVAC Operations

Location: Metro Atlanta Area

About Us: Bardi Heating, Cooling and Plumbing is a leading provider of residential HVAC, Plumbing, and Electrical services in the Metro Atlanta area. With a reputation for excellence and a commitment to customer satisfaction, we've grown into a trusted name in the industry. As we continue to expand, we're seeking a seasoned professional to join our team and drive our growth to new heights.

Position Overview: As the Director of HVAC Operations, you will oversee all aspects of our HVAC service operations, ensuring high standards of performance, customer satisfaction, and operational efficiency. You will be responsible for leading a team of service technicians, developing and implementing service strategies, and collaborating with other departments to enhance service delivery and support our company's growth objectives.

Key Responsibilities:

  • Lead and manage the HVAC service department: including service technicians, installers, dispatchers, and support staff.
  • Develop and execute service strategies: to improve operational efficiency, customer satisfaction, and team performance.
  • Oversee scheduling, dispatching, and quality control: of service calls to ensure timely and effective service delivery.
  • Implement and maintain high standards: for service quality, safety, and compliance with industry regulations and company policies.
  • Collaborate with the sales and customer service teams: to address customer needs, resolve issues, and ensure a seamless customer experience.
  • Monitor key performance indicators (KPIs) and financial metrics: to drive continuous improvement and achieve departmental goals.
  • Develop and deliver training programs: for service technicians to enhance skills, knowledge, and performance.
  • Manage the service department budget: including resource allocation, inventory management, and cost control.
  • Stay current with industry trends, technologies, and best practices: to keep the company at the forefront of the HVAC service industry.

Qualifications:

  • Bachelor's degree: in HVAC, Mechanical Engineering, Business Management, or a related field; or equivalent experience.
  • Proven experience: in HVAC service management, including leadership roles in residential HVAC operations.
  • Strong knowledge: of HVAC systems, technologies, and industry standards.
  • Excellent leadership, communication, and interpersonal skills: to effectively manage and motivate a team.
  • Demonstrated ability: to manage budgets, resources, and performance metrics effectively.
  • Strong problem-solving skills: with a customer-focused approach.
  • Proficiency: with HVAC service management software and basic computer applications.
  • Relevant certifications: (e.g., NATE, EPA) and licenses are preferred.

Why Bardi Heating, Cooling and Plumbing?

  • Growth Opportunity: Play a key role in shaping the future of a thriving company with ambitious growth plans.
  • Competitive Compensation: We offer a competitive salary, performance-based bonuses, and a comprehensive benefits package.
  • Innovative Culture: Join a company that values innovation, continuous improvement, and the professional development of its employees.

Benefits:

  • 2 Weeks Paid Time Off annually: to recharge and refocus.
  • Medical, Dental, and Vision benefits packages: to ensure your health and well-being.
  • Short-Term & Long-Term Disability Insurance: to provide financial security in case of unexpected events.
  • $15,000 Company Paid Life Insurance: to provide peace of mind for your loved ones.
  • 401k with company match at 2%: to help you plan for your future.
  • Employee appreciation activities and events: to show our appreciation for your hard work.
  • Incentive and Bonus structures: to reward your achievements and contributions.
  • Collaborative and empowering team: in an inviting work environment.
  • Access to Atlanta Braves season tickets: to enjoy America's favorite pastime.

Bardi Heating, Cooling and Plumbing is an equal opportunity employer: We celebrate diversity and are committed to creating an inclusive environment for all employees.