Customer Service Representative

6 days ago


Northbrook, Illinois, United States UnitedService Companies Full time
About the Role

We are looking for a motivated and organized Front Desk Agent to join our team at UnitedService Companies. As a key member of our front office staff, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our guests.

Key Responsibilities
  • Greeting Guests: Provide a warm welcome to hotel guests and visitors, determining the reason for their visit and assisting them accordingly.
  • Answering Calls: Respond promptly and professionally to all incoming calls, maintaining a positive attitude while assisting the caller.

You will also be responsible for:

  • Managing guest registrations, billing, and room assignments.
  • Handling guest requests within reason, such as making reservations, booking car service, and recommending local attractions.
  • Maintaining security of guest keys and cash drawer, counting and verifying the cash at the end of each shift.
  • Monitoring guest accounts and notifying supervisors of any extreme changes or suspicious actions.

Requirements

  • Education: High School Diploma or GED required; previous hotel front desk experience preferred.
  • Skills: Excellent communication skills, proficiency in Microsoft Office applications suite, and ability to work productively with other employees as part of a team.

Benefits

We offer a competitive salary range of $45,000 - $55,000 per year, depending on experience.



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