Senior Contact Center Architect

1 week ago


Miami, United States Apex Systems Full time
Senior Contact Center Architect

Apex Systems, a leading technology solutions provider, is seeking a highly skilled Senior Contact Center Architect to join our team. As a key member of our IT service solutions team, you will be responsible for designing and implementing enterprise-class SaaS/CCaaS solutions for our contact center clients.

Key Responsibilities:
  • Design and develop cloud contact center architecture and standards to meet business performance expectations.
  • Collaborate with cross-functional teams to ensure seamless integration of contact center solutions.
  • Provide technical expertise in the design, engineering, tuning, and optimization of enterprise voice services and related components.
  • Support the development of CCaaS solution standards and ensure compliance with security and compliance standards.
Requirements:
  • 5+ years of experience in large enterprise contact center architecture.
  • 10+ years of overall experience in large enterprise contact center preferred.
  • Design and architecture experience in cloud contact center solutions.
  • Migration experience of on-premises voice networks to cloud.
  • Cisco voice systems experience preferred.
Preferred Skills:
  • Working experience of enterprise cloud contact center solutions such as Nice, Genesys, Five9.
  • Working experience with automation tools such as Python, PowerShell, or others.
  • Working experience with cloud networks.
  • CISCO KSAs is a plus.

Apex Systems is an equal opportunity employer and welcomes applications from diverse candidates. We offer a comprehensive benefits package and opportunities for career growth and development.



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