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Senior Contact Center Voice Solutions Architect

2 months ago

Miami, Florida, United States Carnival Cruise Line Full time
About the Role

Carnival Cruise Line is seeking a highly skilled Senior Contact Center Voice Solutions Architect to join our team. As a key member of our IT department, you will be responsible for designing and implementing cloud contact center solutions that meet the needs of our business.

Key Responsibilities
  • Design and develop cloud contact center architecture and standards
  • Plan, document, and support the configuration of contact center supporting solutions
  • Provide direction for the installation and configuration of software packages to support business requirements
  • Perform analysis and develop automation solutions for capacity planning and performance tuning
  • Collaborate with cross-functional teams to ensure successful solution implementation
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • 5+ years of experience with large enterprise contact centers architecture
  • 10+ years of overall experience with large enterprise contact centers preferred
  • Working experience with automation tools such as Python, PowerShell, or others
  • Working experience with cloud networks
What We Offer

Carnival Cruise Line offers a comprehensive benefits package, including health benefits, 401(k) plan, paid time off, and holidays. We also offer opportunities for professional growth and development, as well as a fun and inclusive work environment.

We are an equal employment opportunity/affirmative action employer and welcome applications from diverse candidates.