Senior Contact Center Voice Solutions Architect
1 week ago
Carnival Cruise Line is seeking a highly skilled Senior Contact Center Voice Solutions Architect to join our team. As a key member of our IT department, you will be responsible for designing and implementing enterprise-class SaaS/CCaaS solutions for our contact center.
Key Responsibilities- Design and develop detailed solution designs and documentation for contact center solutions
- Collaborate with cross-departmental teams to ensure seamless integration and implementation of solutions
- Provide system support and troubleshooting expertise for designed solutions
- Stay up-to-date with advances and changes in the technology industry and assess new technologies
- Perform other duties and special projects as required
- Bachelor's degree in computer science, information technology, or related field
- 5+ years' experience with large enterprise contact centers architecture
- 10+ years' overall experience with large enterprise contact centers preferred
- Design and architecture cloud contact center experience required
- Migration of on-premises voice networks to cloud experience required
- Cisco voice systems experience preferred
Carnival Cruise Line offers a comprehensive benefits package, including health benefits, financial benefits, and paid time off. We also provide opportunities for professional growth and development, as well as a fun and inclusive work environment.
About UsCarnival Cruise Line is the most popular cruise brand in North America, operating a fleet of ships designed to foster exceptionally safe, fun, and memorable vacation experiences at an outstanding value. We are committed to promoting an ethical and compliant culture, and we require our employees to be accountable for all actions.
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Senior Contact Center Voice Solutions Architect
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Miami, Florida, United States Carnival Cruise Line Full timeAbout the RoleCarnival Cruise Line is seeking a highly skilled Senior Contact Center Voice Solutions Architect to join our team. As a key member of our IT department, you will be responsible for designing and implementing cloud contact center solutions that meet the needs of our business.Key ResponsibilitiesDesign and develop cloud contact center...
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