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Training and Development Manager
2 months ago
The Training Manager will play a pivotal role in facilitating all training programs, classes, and initiatives to a large, diverse audience at Affinity Gaming. This includes, but is not limited to, new hire orientation, management development, customer service, on-the-job training, compliance, and various other courses.
Key Responsibilities- Training Program Development: Develop and write, and continuously update training materials, including course content, visual charts, graphics, etc.
- Facilitation and Delivery: Facilitate all training courses and deliver all materials in an upbeat manner that is effective for an adult learning environment and has a positive impact on the organization.
- Employee Onboarding: Enhance the overall onboarding experience for candidates by partnering with departments to develop department-specific training programs.
- Communication and Liaison: Communicate with department managers regarding training needs, availability, content, etc. and act as a liaison between corporate and property Human Resources on training initiatives.
- Training Scheduling and Coordination: Assist in the scheduling of training sessions, coordinating employee schedules and sending invitations and/or meeting notifications.
- Training Administration: Ensure rooms are booked for all training classes and assist in facility and audiovisual setup when needed. Coordinate any required catering with the F&B team, as needed.
- Training Database Management: Maintain a database of completed employee training and attendance, sending updates to departments as needed.
- Training Evaluation: Prepare reports to track attendance, effectiveness, and overall success of programs. Assist in setting benchmarks to track and measure success.
- Training Needs Assessment: Assist with identification of training and development needs through job analysis, performance appraisal review, and consultation with department managers and human resources.
- Marketing and Communications: Work with the marketing department to develop educational materials and program signage.
- Minimum three years of prior training experience, teaching, or related Human Resources experience.
- Three years of management experience in a training department; completion of a bachelor's degree in human resources, business administration, or a closely related field is preferred.
