Customer Service Representative

3 weeks ago


Salem, Oregon, United States CSL Plasma Full time
About the Role

As a Customer Service Representative at CSL Plasma, you will play a vital role in ensuring the smooth operation of our donor center. Your primary responsibility will be to provide exceptional customer service to our donors, ensuring their comfort and satisfaction throughout their visit.

Key Responsibilities
  • Prepare the autopheresis machine for the pheresis process.
  • Monitor the donor and the pheresis process, responding to specific alarms or signals that may occur during the process.
  • Disconnect the donor when the process is complete.
  • Maintain alertness and awareness to any reaction donor may have during or after the pheresis process and notify appropriate staff.
  • Use Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances, and donor adverse events.
  • Link equipment and soft goods used in the pheresis process to the appropriate donor.
  • Alert Group Leader or Supervisor of donor flow issues.
  • Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
Requirements
  • High school diploma or equivalent required.
  • Minimum of three (3) months' work experience, preferably in a medical or health provider environment or equivalent combination of education and experience.
  • Will perform basic math calculations.
Working Conditions

Occasionally perform tasks while standing and walking up to 100% of the time. Reach, bend, kneel, and have a high level of manual dexterity. Occasionally be required to lift and carry up to 25 pounds. Fast-paced environment with frequent interruptions. Frequently exposed to hazardous chemicals, extreme temperatures, and to blood-borne pathogens. Required to wear Personal Protective Equipment while performing specific tasks or in certain areas. Required to work overtime and extended hours to support center operational needs.



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