Client Success Associate

4 days ago

Red Bank, New Jersey, United States ISS Corporate Solutions Full time
{"title": "Client Success Associate", "description": "Client Success Associate

At ISS Corporate Solutions, we are seeking a highly motivated and results-driven Client Success Associate to join our team. As a Client Success Associate, you will play a critical role in ensuring our clients have a positive experience with our products and services.

Key Responsibilities:
  • Provide exceptional support to clients via phone, email, or in-person meetings, including supporting chat functionality on our websites.
  • Monitor client usage and other product interactions to ensure our clients remain informed and engaged.
  • Reach out to existing clients to engage them in relevant industry content.
  • Review user activity to identify accounts who are underutilizing products and identify proactive solutions to increase volume.
  • Facilitate client webinars.
  • Provide user feedback to various departments to steer the enhancement path for our products.
  • Work with internal data teams to facilitate custom client requests.
  • Assist the Sales and Key Accounts teams in preparing for strategic client meetings and training sessions.
  • Troubleshoot client issues.
  • Facilitate new user licenses and training.
  • Thoroughly document client interactions.
  • Identify and close client upsell opportunities.
  • Create, manage, and close all client renewal opportunities.
  • Create contract records after each opportunity is closed.
  • Travel to client sites for strategic client meetings or training as needed.
  • Ensure ISS Corporate Solutions is meeting our contractual obligations to our clients.
Requirements:
  • Bachelor's degree. Degree in economics, business, communications, or related field preferred.
  • External candidates: 3 to 5 years of account management or client success experience.
  • Strong professional etiquette and relationship building.
  • Strong analytical, problem-solving, and project management skills.
  • Strong communication (written and verbal), presentation, and organizational skills.
  • Energetic self-starter using user data and performance metrics to drive decisions.
  • Ability to work well under pressure, shows creativity, and welcomes complex challenges.
  • Proven ability to adapt to changing priorities quickly and efficiently.
  • Proficiency in PowerPoint; must be able to create interactive, content-rich slides for internal and external presentations.
  • Microsoft Suite intermediate to advanced user (Office, PowerPoint, Excel, and Outlook).
  • Strong time management skills.
  • Ability to learn new technology concepts.
Preferred Skills and Knowledge:
  • Knowledge of the financial services industry with a focus on asset management.
  • Experience with enterprise software, account management, and customer service.
  • Familiarity with ISS Corporate Solutions products and services.
  • Familiarity with Google Apps for Business.
  • Familiarity with Google Analytics.

We are committed to fostering a culture of diversity and inclusion. We are invested in our people and are working every day to ensure a diverse, equitable, and inclusive workplace.

We offer a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) with a company match, flexible spending account, and paid time off.

Join our team and be part of a dynamic and innovative organization that is shaping the future of the financial services industry.

", "lang_code": "en-US"}

  • Client Success Associate

    2 weeks ago

    Red Bank, New Jersey, United States ISS Corporate Solutions Full time

    About the RoleWe are seeking a highly skilled Client Success Associate to join our team at ISS Corporate Solutions. As a Client Success Associate, you will play a critical role in ensuring that our clients have a positive experience with our products and services.Key ResponsibilitiesClient Support: Provide exceptional support to clients through various...

  • Nurse Practitioner

    2 weeks ago

    Red Bank, New Jersey, United States HealthEcareers - Client Full time

    About the RoleAt HealthEcareers - Client, we're committed to delivering exceptional patient care and advancing the field of healthcare. As a Registered Nurse, you'll play a vital role in our team's success.Key ResponsibilitiesDeliver High-Quality Patient CareUtilize evidence-based research, nursing policies, and standards of care to provide individualized...

  • Comprehensive Client Relations Associate

    2 weeks ago

    Red Bank, New Jersey, United States Immcare Full time

    Position: Front Desk Associate Reports to: Office Manager Overview: The Front Desk Associate is responsible for welcoming patients, updating insurance details in the database, verifying and analyzing health insurance benefits, explaining payment policies, managing phone communications, and performing various administrative tasks. Benefits: SIGN ON BONUS AND...

  • Client Relations Specialist

    3 weeks ago

    Red Bank, New Jersey, United States US Main Full time

    Position Overview:We are seeking a dedicated Client Service Associate (CSA) to enhance our client support operations. This role is pivotal in collaborating with Financial Advisors to optimize workflows, generate reports, and address client requirements.Key Responsibilities:Assist with daily service operations, including bill payment and trust...

  • Client Relations Specialist

    3 weeks ago

    Red Bank, New Jersey, United States US Main Full time

    Position Overview:We are seeking a dedicated Client Service Associate (CSA) to enhance our operations and client support. The CSA will collaborate closely with Financial Advisors to optimize workflows, generate reports, and address client inquiries.Key Responsibilities:1. Assist the team with daily service requirements, including bill payments and trust...

  • Client Relations Specialist

    3 weeks ago

    Red Bank, New Jersey, United States US Main Full time

    Position Overview:We are seeking a dedicated Client Service Associate (CSA) to enhance our client support operations. The CSA will collaborate closely with Financial Advisors to optimize processes, generate reports, and address client requirements.Key Responsibilities:Assist the team with daily service tasks including bill payments and trust...

  • Client Relations Specialist

    3 weeks ago

    Red Bank, New Jersey, United States US Main Full time

    Position Overview:We are seeking a dedicated Client Service Associate (CSA) to enhance our operations and provide exceptional support to our clients. The CSA will collaborate closely with Financial Advisors to optimize workflows, generate reports, and address client inquiries.Key Responsibilities:Assist with daily service requirements, including bill payment...

  • Client Relations Specialist

    3 weeks ago

    Red Bank, New Jersey, United States US Main Full time

    Position Overview:We are seeking a dedicated Client Service Associate (CSA) to enhance our client support operations. This role is essential in providing exceptional service to our clients while collaborating closely with Financial Advisors.Key Responsibilities:Assist with daily service operations, including bill payments and trust management.Organize and...

  • Women's Imaging Registered Nurse

    2 weeks ago

    Red Bank, New Jersey, United States HealthEcareers - Client Full time

    About Us: At HealthEcareers - Client, we prioritize the well-being of our patients and our team members. Our culture is built on collaboration and connection, fostering an environment where everyone can thrive.Position Overview: The Registered Nurse in Women's Imaging plays a crucial role in the breast health team, coordinating various aspects of screening...

  • Women's Imaging Registered Nurse

    2 weeks ago

    Red Bank, New Jersey, United States HealthEcareers - Client Full time

    About Us: At HealthEcareers - Client, we prioritize the well-being of our patients and our team members. Our culture is built on collaboration and connection, ensuring that everyone is supported in their roles.Position Overview: The Registered Nurse in Women's Imaging plays a crucial role in collaborating with the breast health team. This position is...

  • Nurse Practitioner

    3 weeks ago

    Red Bank, New Jersey, United States HealthEcareers - Client Full time

    About the RoleWe are seeking a highly skilled and compassionate Registered Nurse to join our team at Hackensack Meridian Health. As a key member of our healthcare team, you will play a vital role in delivering exceptional patient care and contributing to our mission of transforming healthcare and serving as a leader of positive change.Key...

  • Women's Imaging Registered Nurse

    3 weeks ago

    Red Bank, New Jersey, United States HealthEcareers - Client Full time

    About Us: At HealthEcareers, we are dedicated to improving the lives of our patients and fostering a supportive environment for our employees. Our commitment to excellence is reflected in our collaborative culture and competitive benefits.Position Overview: The Registered Nurse in Women's Imaging plays a crucial role in the breast health team, facilitating...

  • Litigation Associate Attorney

    3 weeks ago

    Red Bank, New Jersey, United States Jobot Full time

    About Us:We are a dynamic and expanding mid-sized business law firm with a commitment to excellence and diversity in our practice.Position Overview:We are currently seeking a Litigation Associate Attorney with a minimum of 2 years of experience in litigation to join our esteemed legal team. This position is ideal for a licensed attorney in New Jersey who...

  • Retail Sales Associate

    2 weeks ago

    Red Bank, New Jersey, United States Carter's Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Carter's. As a Sales Associate, you will be responsible for providing exceptional customer service, maintaining a positive store environment, and driving sales growth.Key ResponsibilitiesCustomer Focus:Provide excellent customer service by assisting...

  • Teacher Associate II

    2 weeks ago

    Red Bank, New Jersey, United States Hackensack Meridian Health Full time

    Job Title: Teacher Associate II at Hackensack Meridian HealthOverviewAt Hackensack Meridian Health, we strive to create a collaborative and supportive work environment that fosters growth and excellence in patient care. Our team members are essential to our success, and we prioritize mutual support and community involvement.The Teacher Associate II role is a...

  • Sales Associate

    4 days ago

    Red Bank, New Jersey, United States Carter's Full time

    About the RoleWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Carter's. As a Sales Associate, you will be responsible for providing exceptional customer service, maintaining a positive store environment, and driving sales growth.Key ResponsibilitiesCustomer Focus:Provide prompt and courteous service to customers,...

  • Fitness Floor Associate

    5 days ago

    Red Bank, New Jersey, United States YMCA of Greater Monmouth County Full time

    About the RoleThe YMCA of Greater Monmouth County is seeking a highly motivated and customer-focused Fitness Floor Associate to join our team. As a Fitness Floor Associate, you will play a vital role in promoting healthy and safe exercise programs for all clients in a professional manner.Key ResponsibilitiesTime Management and Attendance: Must always be on...

  • Commercial Insurance Account Executive

    3 weeks ago

    Red Bank, New Jersey, United States MGA Insurance Recruiters Full time

    Company OverviewMGA Insurance Recruiters has been dedicated to addressing the unique requirements of the Insurance Sector in the NJ/NY/CT/PA region since 1978. With a comprehensive database of 12,000 Insurance Professionals, we pioneered The Insurance Job Fair and maintain memberships with NIRA, PIA-NJ, NAPS, and previously NJAPC.Position OverviewThis is a...

  • Seasonal Sales Associate

    5 days ago

    Red Bank, New Jersey, United States Tapestry Full time

    {"title": "Customer Experience Specialist", "description": "Join Our Team as a Customer Experience SpecialistKate Spade New York is a global life and style house with a passion for optimistic femininity. We're seeking a skilled Customer Experience Specialist to join our team and help us deliver exceptional customer service.Key Responsibilities:Achieve...

  • Investment Operations Specialist

    5 days ago

    Red Bank, New Jersey, United States Northwestern Mutual Full time

    Company OverviewNorthwestern Mutual is a leading financial services company dedicated to helping families and businesses achieve financial security for over 160 years. With a focus on insurance and investments, we provide a personalized digital experience and leading-edge technology to guide our clients towards their financial goals.Job SummaryThis is a...