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Sales Associate

2 months ago

Red Bank, New Jersey, United States Carter's Full time
About the Role

We are seeking a highly motivated and customer-focused Sales Associate to join our team at Carter's. As a Sales Associate, you will be responsible for providing exceptional customer service, maintaining a positive store environment, and driving sales growth.

Key Responsibilities
  • Customer Focus:
    • Provide prompt and courteous service to customers, addressing their needs and concerns in a professional manner.
    • Assist customers in locating merchandise, inform them of promotions, and revisit frequently to ensure a positive shopping experience.
    • Process transactions efficiently and accurately at the point of sale.
    • Complete floor replenishment and shipment tasks as needed to ensure customer satisfaction and size availability.
  • Brand Execution:
    • Ensure store visual standards are maintained to company direction, including merchandise presentation and display.
    • Execute replenishment process, recover, and clean the sales floor to company standard.
    • Complete merchandise floor sets according to visual standards and directives.
    • Maintain solid product knowledge and articulate current promotional events and brand loyalty programs with customers.
  • Drive Growth:
    • Minimize store loss by providing exceptional customer service and maintaining a secure store environment.
    • Maintain housekeeping standards to ensure a positive experience for customers and team members.
    • Meet or exceed company productivity standards for all operational processes.
    • Achieve daily goals as established by management.
  • Team Development:
    • Establish and maintain a cooperative working relationship with all team members.
    • Adapt to performing assignments as requested and support management direction of the store.
    • Support, train, and coach others to success.
    • Adhere to all company policies and safety procedures as directed by the company.