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Client Success Associate

2 months ago

Red Bank, New Jersey, United States ISS Corporate Solutions Full time
About the Role

We are seeking a highly skilled Client Success Associate to join our team at ISS Corporate Solutions. As a Client Success Associate, you will play a critical role in ensuring that our clients have a positive experience with our products and services.

Key Responsibilities
  • Client Support: Provide exceptional support to clients through various channels, including phone, email, and in-person meetings.
  • Client Engagement: Develop and maintain strong relationships with clients to understand their needs and preferences.
  • Client Onboarding: Ensure a seamless onboarding process for new clients, including training and setup of our products and services.
  • Client Retention: Work closely with clients to identify opportunities to upsell and cross-sell our products and services.
  • Client Feedback: Collect and analyze client feedback to identify areas for improvement and implement changes to enhance the client experience.
Requirements
  • Education: Bachelor's degree in a related field, such as business, communications, or marketing.
  • Experience: 3-5 years of experience in a client-facing role, preferably in a similar industry.
  • Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.
  • Technical Skills: Proficiency in Microsoft Office, including Excel, Word, and PowerPoint.
Preferred Qualifications
  • Industry Knowledge: Knowledge of the financial services industry, with a focus on asset management.
  • Technical Skills: Familiarity with enterprise software, account management, and customer service.
About ISS Corporate Solutions

ISS Corporate Solutions is a leading provider of research and technology solutions for the financial market. We offer top-notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence.