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Sales Support Specialist
2 months ago
Goodyear. More Driven.
GOODYEAR/ JUST TIRE
Compensation for this role ranges from $16.00 to $22.00 per hour; however, the actual pay offered may differ based on various factors such as relevant knowledge, skills, experience, and geographical location. Selected individuals may qualify for several benefits, including: medical, prescription, dental, vision, 401(k), life insurance, disability, tuition assistance, sick leave, vacation time, and discounts.
Overview:
Key Responsibilities:
- Assist in achieving sales targets through customer engagement, including tire and service sales.
- Foster customer relationships and ensure satisfaction by comprehending their requirements.
- Be knowledgeable about and communicate all warranties, promotions, and advertising of products and services.
- Manage customer interactions from the initial contact through to service completion, which includes check-in, appointment scheduling, accurate time estimation, and check-out.
- Provide recommendations to customers based on manufacturer guidelines.
- Encourage personal growth by utilizing training resources provided by the company.
- Maintain a tidy and secure workspace for both staff and customers.
- Execute various physical tasks for extended durations, which may involve lifting, standing, bending, and squatting.
Basic Qualifications:
- Previous experience in customer service.
- Valid driver's license.
- Must be at least 18 years old.
- No relocation assistance is available for this position.
- Candidates must be legally authorized to work in the U.S. without company sponsorship, now or in the future.
Preferred Qualifications:
- High School Diploma or GED.
- Experience in automotive customer service.
- Background in tire sales.
Position Criteria:
- Strong work ethic; self-motivated to achieve results with minimal external influence.
- Diligent worker who demonstrates responsibility, dependability, and effective communication.
- Ability to analyze and interpret information, identify issues, and make informed decisions.
- Capability to read, comprehend, and adhere to procedures and guidelines.
- Depending on the location, stores may operate seven days a week, including weekends and some holidays.
- Commitment to following established safety protocols and procedures.
Goodyear is recognized as one of the largest tire manufacturers globally, employing approximately 62,000 individuals and producing its products in 46 facilities across 21 countries. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, focus on developing cutting-edge products and services that set industry standards for technology and performance. For further information about Goodyear and its offerings, please visit our website.
Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, age, disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
