Account Executive

3 weeks ago

Charlotte, North Carolina, United States Tepper Sports & Entertainment Full time
Job Summary

The Group Sales Account Executive position at Tepper Sports & Entertainment is responsible for maximizing group sales revenue, meeting set sales goals and metric expectations, and building a pipeline of prospective clients by networking to establish authentic business relationships.

Key Responsibilities
  • Drive revenue for Charlotte FC Ticket Sales through various Group Ticket initiatives.
  • Execute group experience ideas and programs, including planning and executing events or theme nights for companies, community groups, themes, youth soccer teams, etc.
  • Produce a high volume of outbound calls to communicate group ticket opportunities.
  • Provide solutions to prospects considering a group outing with a persistent and positive attitude.
  • Generate sales through cold calling, referral gathering, networking, and appointment setting.
  • Develop and maintain relationships with B2B and B2C buyers and organizations.
  • Attend youth soccer tournaments, grassroots marketing efforts, and home games throughout the season to connect with current and potential ticket buyers.
  • Represent Charlotte FC in various community events, club promotions, and charity functions.
  • Matchday Responsibilities will be executing matchday experiences, client visits, and assisting other departments as needed.
  • Assist with selling single-game tickets and securing Season Ticket Membership deposits.
Sales & Service Responsibilities
  • Provide best-in-class customer service to all prospects and clients.
  • Update customer records in CRM to document all appropriate details and information.
  • Work with Ticket Operations to ensure all accounts are up-to-date on ticket delivery, payment, etc.
  • Assist in contacting current customers to generate sales and increase retention as well as locate incremental revenue opportunities.
Additional Responsibilities
  • Assist in the overall success & meeting goals of the sales area of the Ticket Office.
  • Assist with all functions of the Ticket Office including, but not limited to, ticket sales, phone calls, written correspondence, special promotions, and programs, etc.
  • Administrative duties including filing, answering phones, and providing support to other departments as needed.
  • Other duties as assigned by Department Leadership.
Requirements
  • At least 1 year of ticket sales experience at the collegiate or professional level.
  • Must be flexible and available to work evenings and/or weekends, nights, and holidays.
  • Must pass pre-employment screens.
Preferred Qualifications
  • Experience with Microsoft Dynamics CRM and Archtics ticketing system.
  • Bilingual: Spanish skills preferred.
  • Passion for the growing soccer in America, MLS, and Charlotte FC preferred.
Essential Functions
  • Excellent organizational skills and attention to detail.
  • Strong verbal and written communication skills with a focus on motivating and innovating.
  • Works well under pressure while maintaining a positive attitude.
  • Must be a team player, reliable, and dependable.
  • Ability to make sound decisions and exercise independent judgment and discretion with integrity and accountability, while working in a fast-paced, high-demand, and sometimes strenuous environment.
  • Must maintain complete confidentiality of privileged, and/or sensitive information.
  • Must, at all times, display the character and values of the Tepper Sports & Entertainment brand.
  • Must be able to multi-task while managing time successfully.
Physical Requirements
  • Sitting at desk and computer for long periods of time.
  • Standing for extended periods of time.
  • Must be able to lift 15 pounds at a time.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Tepper Sports & Entertainment is an equal opportunity at-will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin.

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