Utility Account Specialist

2 weeks ago


Anchorage, Alaska, United States ENSTAR Natural Gas Company, LLC Full time
DESCRIPTIONS:

About ENSTAR

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As a leading provider of natural gas services in Alaska, ENSTAR Natural Gas Company, LLC is committed to delivering safe and reliable energy solutions to our customers. Our team is dedicated to making a positive impact in the communities we serve.

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Job Description

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This Customer Service Representative position is perfect for individuals who enjoy working with people and are passionate about delivering exceptional service. As a key member of our Customer Accounting department, you will be responsible for handling customer inquiries and resolving issues related to their natural gas accounts.

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Responsibilities and Expectations

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  • Provide exceptional customer service via phone, email, and in-person interactions.">
  • Process customer applications and changes to their accounts in our billing system.">
  • Collaborate with our operations teams to ensure timely and accurate completion of work orders.">
  • Analyze account discrepancies and make adjustments as needed.">
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Requirements and Qualifications

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To succeed in this role, you will need:

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  • A high school diploma or equivalent.">
  • At least one year of experience in customer service, preferably in a call center environment.">
  • Proficiency in Microsoft Office Suite, including Excel and Word.">
  • Strong math and accounting skills, as well as excellent verbal and written communication skills.">
  • The ability to type 50+ words per minute with accuracy.">
  • Prior experience in the utility industry is desirable but not required.">
  • A professional and friendly demeanor, with excellent telephone etiquette.">
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What We Offer

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We offer a competitive salary range of $45,000 - $55,000 per year, depending on experience. You will also have access to comprehensive benefits, including medical, dental, and vision coverage, as well as a 401(k) retirement plan. After six months of employment, you may be eligible for up to 50% remote work and/or flexible scheduling.

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Our company values diversity and inclusion, and we encourage applicants from all backgrounds to apply. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application via ApplicantPro at Job Listings - ENSTAR Natural Gas Company, LLC Jobs.

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Work-Life Balance

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At ENSTAR, we understand the importance of work-life balance. That's why we offer a range of benefits to support your overall well-being. From comprehensive health insurance to paid time off, we want to ensure that you have the resources you need to thrive both personally and professionally.

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How to Apply

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Please submit your application via ApplicantPro at Job Listings - ENSTAR Natural Gas Company, LLC Jobs. Qualified applicants must submit a completed, signed application through our online application system at www.enstarnaturalgas.com under Career Opportunities.

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EOE/AA/M/F/Vets/Disabled

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For more information, contact Rochelle Balmes in Human Resources at 907-334-7656.

">Job Posted by ApplicantPro

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