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Customer Service Representative

2 months ago

Rohnert Park, California, United States Schulte Companies Full time

Job Summary:

Schulte Companies is seeking a skilled Customer Service Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests.

Key Responsibilities:

  • Greet and Assist Guests: Welcome guests and provide a warm and welcoming experience.
  • Handle Guest Inquiries and Complaints: Respond to guest inquiries and resolve any issues in a professional and courteous manner.
  • Process Reservations and Check-Ins: Efficiently process guest reservations and check-ins, ensuring a smooth and seamless experience.
  • Assist with Luggage and Transportation: Provide assistance with luggage and transportation needs, ensuring guests have a hassle-free experience.
  • Maintain Cleanliness and Organization: Maintain the cleanliness and organization of the lobby and common areas, ensuring a welcoming environment for guests.
  • Promote Hotel Amenities and Services: Promote hotel amenities and services to guests, ensuring they have a comprehensive understanding of what we offer.

Requirements:

  • Excellent Communication Skills: Possess excellent communication skills, both written and verbal.
  • Customer Service Experience: Have previous customer service experience, preferably in a hotel or hospitality setting.
  • Ability to Work in a Fast-Paced Environment: Be able to work in a fast-paced environment, handling multiple tasks and priorities with ease.