Network Operations Specialist
4 weeks ago
At LanceSoft, we are seeking a highly skilled Network Operations Specialist to join our team. As a key member of our Network Operations Control Center (NOCC), you will be responsible for providing technical support for a large private communications network. Your primary focus will be on troubleshooting and resolving network issues, ensuring seamless communication between our customer and field teams.
Key Responsibilities:
Provide technical support for large private communications network
Handle first line of support for customer and field calls into an operations center
Log calls and perform preliminary investigations into reported network issues
Create trouble tickets and initiate workflow for problem resolution
Monitor, analyze, and troubleshoot network problems within an operations center utilizing network management and monitoring tools
Requirements:
Bachelor's degree in Telecommunications, Engineering, Networking, Information Technology or related field with (2) years of prior related experience or 2 years post-Secondary/ Associate's Degree with a minimum of (6) years of prior related experience
Minimum of (2) Years Telecommunications Network Troubleshooting experience
CCNA Certification or must obtain within 3 months of start date
Benefits:
LanceSoft offers a comprehensive benefits package, including four options of medical insurance, dental and vision insurance, 401k contributions, critical illness insurance, voluntary permanent life insurance, accident insurance, and other employee perks. We are an EEO Employer and a certified Minority Business Enterprise (MBE).
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