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Help Desk Specialist

2 months ago

Spring Hills, Texas, United States VC5 Consulting Full time

{"h1": "Help Desk Specialist", "p": "At VC5 Consulting, we are seeking a skilled Help Desk Specialist to provide technical assistance and support to our clients.

Responsibilities:
", "ul": ["Provide first-level contact and convey resolutions to customer issues.", "Properly escalate unresolved queries to the next level of support.", "Track, route, and redirect problems to correct resources.", "Update customer data and produce activity reports.", "Walk customers through the problem-solving process.", "Follow up with customers to ensure their technical issues are resolved.", "Utilize excellent customer service skills and exceed customers\u2019 expectations."]}