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Customer Service Lead

4 weeks ago

Dayton, Ohio, United States Burlington Full time

Are you a natural leader with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and have a knack for inspiring others to do the same? As a Customer Service Lead at Burlington, you'll be responsible for leading day-to-day customer service initiatives, driving improvement of friendliness, speed of checkout, and customer feedback surveys. You'll interact with customers to create a positive shopping experience, proactively solving problems professionally and efficiently.

**Key Responsibilities:**

* Model company core values and Our Burlington philosophy in all interactions with customers and colleagues.

* Drive improvement of friendliness, speed of checkout, and customer feedback surveys by maintaining a customer-first focus.

* Maintain a neat and orderly front-end area, troubleshooting issues with registers and transactions.

**Requirements:**

Candidates must be able to work a flexible schedule, including early mornings, nights, weekends, and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.

**Benefits:**

Enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates may be eligible for Burlington's benefits package, including medical coverage and a 401(k) plan.