Customer Service Liaison

3 weeks ago


Dayton, Ohio, United States Rumpke Consolidated Companies, Inc. Full time

Customer Service Representative Role

Rumpke Consolidated Companies, Inc. is seeking a skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for receiving and responding to calls from residential customers, corporate and national commercial customers, and brokers. Your primary goal will be to provide exceptional customer service, ensuring that all customer inquiries are addressed in a timely and professional manner.

Key Responsibilities:

  • Respond to customer calls and emails in a professional and courteous manner.
  • Provide accurate and timely information to customers regarding their accounts and services.
  • Resolve customer complaints and issues in a fair and efficient manner.
  • Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong problem-solving and analytical skills.
  • Ability to maintain confidentiality and handle sensitive customer information.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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