Operations Director

1 month ago

Kansas City, Missouri, United States Bird Full time
Job Title: Operations Manager

At Bird, we're on a mission to bring environmentally friendly transportation to everyone. Our products, services, and people share one common goal: to make cities more livable by reducing gas-powered car usage, lowering carbon emissions, and improving the safety of all road users.

We're an ambitious, smart, and open-minded team that is passionate about our mission. Each day is unlike the last, as we're constantly moving forward, challenging each other, and working together to create the future of micro-mobility.

Job Summary

The Operations Manager will work with our General Manager to tackle key projects in Kansas City that will be instrumental in driving our business forward. We need a strategic critical thinker who can start at thirty thousand feet and dive deep into the details to ensure high-quality results.

Responsibilities
  • Prepare for and execute a successful launch for Bird in Kansas City
  • Manage the end-to-end local operation, with support from the Operations leadership team
  • Manage performance and efficiency: track and report critical supply and demand metrics
  • Use data to optimize processes, creatively solve problems, and track results
  • Drive results alongside the General Manager to meet ambitious operational goals
  • Be a self-starter - take initiative, work well without supervision, and begin projects independently
  • Be the representative and resolve any operational matters for Bird in Kansas City
  • Work on growth, as well as local campaigns and initiatives to drive market share
  • Build a highly efficient and motivated operations team, including daily oversight, coordination, and training of Drivers, Mechanics, and Safe Street Patrolers
  • Problem solve - prioritize tasks, and overcome obstacles that come your way
  • Communicate across the organization to ensure timely resolutions, quality control, and process feedback
Requirements
  • 3+ years of relevant experience, at least 1+ year experience managing team members
  • Self-motivated, energetic, and driven individual with the ability to learn new skills, monitor, and manage a team and grow with the role
  • Excellent communicator capable of building and motivating a team
  • Excels at building networks and liaising with external partners and city stakeholders
  • Strong Excel/data management skills
  • Experience solving complex problems, exercising good judgment in decision-making, and navigating ambiguous environments
  • Ability to simplify difficult problems into actionable and solvable tasks
  • Data-driven by nature, strong attention to detail, and obsessed with process improvement
  • Comfortable learning and adapting to new concepts and using new tools
Culture at Bird

We want people to succeed at Bird, so we give our teams plenty of time off to relax and recharge. We also offer a generous employer-paid healthcare package, pre-tax spending accounts, mental health resources, a work-from-home stipend, pet insurance, and a whole host of other out-of-the-box benefits that meet you where you are.

Bird is the world

Bird stands for a culture of inclusion. We celebrate different backgrounds, experiences, and perspectives — encouraging everyone to bring their authentic selves to work. We have a diverse environment that empowers our team to feel comfortable when they voice their opinions. For these reasons and more, Bird is a proud equal employment opportunity employer. We welcome everyone regardless of their race, color, religion, sex, national origin, age, disability, veteran status, or genetics, and we are dedicated to providing an inclusive, open, and diverse work environment.

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