Airport Operations Director
4 weeks ago
The Airport Operations Director is responsible for directing the process and activities of frontline employees, including CSAs, CXAs, Flex Reps, VSAs, and other non-exempt employees. This role oversees a brand or department of an airport location to ensure maximum performance through superior operational leadership, strong communication, and maximum efficiency.
Key Responsibilities:
- Responsible for daily operations, fleet availability, and revenue generation for assigned functions.
- Leads and supports processes to meet and exceed customer expectations, ensuring alignment of the sales force with sales methods and processes.
- Resolves customer issues, ensuring a positive customer experience.
- Drives the sales process to create a dynamic, customer-focused zone commercial organization focused on selling value-added solutions.
- Champions productivity improvements via employee involvement and accountability, ensuring employees follow Standards of Work.
- Engages in effective communication plans to build employee engagement and achieve business results.
- Conducts timely and constructive performance evaluations, where applicable.
- Manages airport locations and geographic areas when the General Manager is not present.
- Participates in the recruiting process, as required.
- Provides management with various updates and indicators as requested.
Requirements
- High School Diploma required.
- Bachelor's Degree preferred.
Experience
- 1-3 Years prior experience in customer service or operations, according to specific job duties.
- Experience in car rental, hospitality, or tourism a plus.
- Results orientation.
- Ability to direct and motivate teams.
- Ability to work effectively with Senior leaders.
Knowledge and Skills
- Customer service resolution practices.
- Excellent communication techniques.
- People management and leadership capability.
- Sales Management/Coaching ability.
- Operations Management.
Competencies
- Personal Accountability.
- Effective Communication.
- Demonstrates Initiative.
- Passion for Customer Service & Stakeholder Success.
- Trust & Integrity.
- Adaptable and Flexible.
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