Airport Operations Director

4 weeks ago


Kansas City, Missouri, United States Hertz Full time
Airport Operations Director Job Description

The Airport Operations Director is responsible for directing the process and activities of frontline employees, including CSAs, CXAs, Flex Reps, VSAs, and other non-exempt employees. This role oversees a brand or department of an airport location to ensure maximum performance through superior operational leadership, strong communication, and maximum efficiency.

Key Responsibilities:
  • Responsible for daily operations, fleet availability, and revenue generation for assigned functions.
  • Leads and supports processes to meet and exceed customer expectations, ensuring alignment of the sales force with sales methods and processes.
  • Resolves customer issues, ensuring a positive customer experience.
  • Drives the sales process to create a dynamic, customer-focused zone commercial organization focused on selling value-added solutions.
  • Champions productivity improvements via employee involvement and accountability, ensuring employees follow Standards of Work.
  • Engages in effective communication plans to build employee engagement and achieve business results.
  • Conducts timely and constructive performance evaluations, where applicable.
  • Manages airport locations and geographic areas when the General Manager is not present.
  • Participates in the recruiting process, as required.
  • Provides management with various updates and indicators as requested.

Requirements
  • High School Diploma required.
  • Bachelor's Degree preferred.

Experience
  • 1-3 Years prior experience in customer service or operations, according to specific job duties.
  • Experience in car rental, hospitality, or tourism a plus.
  • Results orientation.
  • Ability to direct and motivate teams.
  • Ability to work effectively with Senior leaders.

Knowledge and Skills
  • Customer service resolution practices.
  • Excellent communication techniques.
  • People management and leadership capability.
  • Sales Management/Coaching ability.
  • Operations Management.

Competencies
  • Personal Accountability.
  • Effective Communication.
  • Demonstrates Initiative.
  • Passion for Customer Service & Stakeholder Success.
  • Trust & Integrity.
  • Adaptable and Flexible.


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