Call Center Specialist

6 days ago


Amarillo, Texas, United States Street Toyota Inc Full time

We are seeking a highly skilled Call Center Specialist to join our team at Street Toyota Inc. This exciting opportunity offers a competitive estimated salary of $45,000 - $60,000 per year and provides a chance to develop your customer service skills.

Job Responsibilities

As a Call Center Specialist, you will be responsible for handling incoming calls from customers, addressing their queries, and resolving issues efficiently. Key responsibilities include:

  • Responding to customer inquiries and resolving issues promptly
  • Explaining rental responsibilities and policies to customers as needed
  • Staying up-to-date with the latest service and product knowledge to offer expert advice
  • Utilizing established scripts to handle difficult customer situations and escalating issues when necessary
  • Collecting and sharing customer feedback to enhance services
  • Maintaining accurate records of customer interactions and following up on outstanding issues
Qualifications

To be successful in this role, you must have a high school diploma or equivalent, excellent communication and interpersonal skills, and strong active listening abilities.


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