Client Service Representative

1 month ago


Newport News, Virginia, United States Umpqua Bank Full time
About the Role:

This position is responsible for providing exceptional customer service to our clients by processing a variety of account transactions quickly and accurately. The ideal candidate will have a strong ability to build relationships and offer appropriate products and services to meet the financial needs of our customers.

Key Responsibilities:
  • Process customer account transactions, including deposits, withdrawals, cash advances, payments, transfers, and check cashing.
  • Balance cash drawer and client service specialist transactions.
  • Learn and apply knowledge of new and existing products and services.
  • Discuss and assess customer financial needs to identify and offer appropriate products and services.
  • Secure against loss by ensuring safekeeping of money in the cash drawer and prompt accounting or transfer of funds.
  • Identify and report fraudulent activity.
  • Read, understand, and follow all relevant SOPs.
  • Perform and support daily tasks that maintain the integrity of the branch, including balancing ATM, processing night drop, balancing negotiable instruments, processing returned mail, balancing credit card machine, and monitoring lobby rate sheets and brochures.
  • Support referral goals for the branch by focusing on and identifying and referring basic bank products to the appropriate business partner.
  • Provide an extraordinary customer experience.
About Us:

Umpqua Bank is a leading western-based regional bank with over $50B in assets under management. We offer a competitive total rewards package, including base wages and comprehensive benefits. Our benefits include comprehensive healthcare coverage, a 401(k)-retirement savings plan with employer match, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays.

Requirements:
  • High School Diploma or GED.
  • Some experience in customer service preferred.
  • Bilingual preferred.
  • Ability to work in a fast-paced, cash handling environment.
  • Maintain a professional demeanor at all times.
  • Strong organizational and time management skills.
  • Ability to work effectively as part of a team.
  • Ability to pass Client Service Specialist training programs.
  • Builds relationships with customers and internal teammates.
  • Ability to perform repetitive finger, hand, and arm movements.
  • Ability to think critically and provide appropriate solutions.


  • Newport News, Virginia, United States Ladgov Corporation Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled Customer Service Representative to join our team at Ladgov Corporation. The ideal candidate will have excellent communication skills, a strong work ethic, and the ability to work in a fast-paced environment.Key Responsibilities:The Customer Service Representative will be...


  • Newport News, Virginia, United States PEAK Physical Therapy & Performance Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Wellness Service Representative. As a key member of our front desk team, you will be responsible for providing exceptional customer service, assisting with wellness services, and promoting our brand values.ResponsibilitiesGreet clients and assist with wellness...


  • Newport News, Virginia, United States Fulton Bank, N.A. Full time

    Job SummaryFulton Bank, N.A. is seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and facilitating customer transactions in a fast-paced financial center environment.Key ResponsibilitiesAssist clients with teller transactions accurately...


  • Newport News, Virginia, United States Massage Envy Full time

    OverviewAre you passionate about delivering exceptional customer experiences and helping others achieve their wellness goals?At Massage Envy, we're seeking a talented Sales and Customer Service Representative to join our team at our Newport News location. As a key member of our team, you'll have the opportunity to make a meaningful impact in the lives of our...


  • Newport News, Virginia, United States Americold Full time

    Americold is seeking a Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for responding to customer inquiries and complaints in a timely and professional manner.Key responsibilities include:Responding to customer inquiries and complaints via phone, email, and in-personProviding clerical...


  • Newport News, Virginia, United States Allergy Partners Full time

    Job Title: Patient Service RepresentativeJoin Allergy Partners as a Patient Service Representative and play a vital role in delivering exceptional patient care and administrative support to our medical team.Job Summary:As a Patient Service Representative, you will be responsible for providing top-notch customer service to patients, answering phone calls,...


  • Newport News, Virginia, United States Domino's Pizza LLC Full time

    Customer Service Representative Opportunity at Domino'sWe are seeking a skilled and friendly Customer Service Representative to join our team at Domino's. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Key Responsibilities:Greet customers and...


  • Newport News, Virginia, United States BOTH, Inc. dba Golden Corral Full time

    Job DescriptionAt Golden Corral, we are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our guests. This includes greeting guests as they enter the restaurant, offering assistance with seating, and processing orders accurately. You will...


  • Newport News, Virginia, United States Extended Stay Full time

    Job SummaryAs a Guest Services Representative at Extended Stay, you will be responsible for providing exceptional customer service to our guests. Your duties will include assisting guests at all times, responding to their requests, and providing reasonable accommodations.Key ResponsibilitiesAssist guests with their needs and requests in a timely and...


  • Newport News, Virginia, United States State Farm Insurance Full time

    Job SummaryAs a Customer Service Representative at State Farm Insurance, you will be responsible for providing exceptional customer service and support to our policyholders. Your primary goal will be to ensure that our customers receive accurate and timely information regarding our insurance products and services.Key ResponsibilitiesAssist customers with...


  • Newport News, Virginia, United States ZOLL LifeVest Full time

    Job OverviewZOLL LifeVest is seeking a Patient Service Representative to train patients on the use and care of the LifeVest wearable cardioverter defibrillator.This is a remote independent contract worker position that offers flexibility and a competitive fee for service.Key ResponsibilitiesContact caregivers and family to schedule servicesTravel to...


  • Newport News, Virginia, United States Davidson Hospitality Full time

    OverviewWe are seeking a skilled Customer Service Representative to provide exceptional service and create memorable experiences for our guests. As the first point of contact, you will handle all incoming and outgoing calls with professionalism and efficiency. The ideal candidate will possess excellent communication skills, a positive attitude, and the...


  • Newport News, Virginia, United States Allergy Partners Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Patient Service Representative to join our team at Allergy Partners. In this role, you will be responsible for providing exceptional customer service to patients, answering phone calls, scheduling appointments, and handling patient registration and payment processing.Key...


  • Newport News, Virginia, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC Job DescriptionAt Domino's Pizza LLC, we're passionate about delivering exceptional customer experiences and providing opportunities for growth and development. As a Customer Service Representative, you'll play a vital role in our team, ensuring that every customer interaction is positive and memorable.Key Responsibilities:Customer...

  • Sales Representative

    4 weeks ago


    Newport News, Virginia, United States Anderson Agency Full time

    About the OpportunityWe are seeking a motivated and self-driven individual to join our team as an Independent Sales Representative. As a representative, you will have the opportunity to work from home, helping others secure their future and earning a competitive income.Key ResponsibilitiesContact warm clients to understand their needs and provide...


  • Newport News, Virginia, United States Lakefield Veterinary Group Full time

    Customer Service RepresentativePlymouth Heights Pet Hospital is seeking a full-time customer service representative for our busy 5 doctor practice, AAHA accredited practice. Weekday hours. NO SATURDAYS.Key Responsibilities:Schedules client visits and drives the flow of clients and pets through the hospital to aid the productivity of the veterinary medical...


  • Newport News, Virginia, United States Willdan Full time

    We are seeking a highly motivated and experienced Energy Service Representative to join our team at Willdan. The successful candidate will be responsible for prospecting and developing new business relationships within their assigned territory, conducting energy assessments, and presenting proposals to customers.Key Responsibilities:Conduct onsite energy...


  • Newport News, Virginia, United States CarMax Full time

    Job Summary:We are seeking a highly skilled Customer Service Representative to join our team at CarMax. As a key member of our service team, you will be responsible for delivering exceptional customer service by acting as a liaison between the customer and retail technician or mechanical associate.Key Responsibilities:Meet and greet all service customers in...


  • Newport News, Virginia, United States Aloft Newport on the Levee Full time

    Job OverviewWe are seeking a highly motivated and customer-focused Hotel Guest Services Representative to join our team at Aloft Newport on the Levee. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key Responsibilities:Manage room bookings,...


  • Newport News, Virginia, United States Massage Envy Full time

    Unlock Your Potential as a Sales and Customer Service AssociateAre you a sales and customer service superstar looking for a dynamic and rewarding career? Do you want to be part of a community that's passionate about helping people feel their best? We're seeking a talented Sales and Customer Service Associate to join our team at Massage Envy Newport News,...