Airside Operations Coordinator

1 week ago


Cleveland, Ohio, United States Signature Aviation Full time

At Signature Aviation, we are seeking an Airside Experience Specialist to join our team. As a key member of our operations team, you will play a vital role in ensuring the safe and efficient provision of services to general aviation aircraft, crew, and guests.

The Airside Experience Specialist is responsible for conducting airside operations safely and efficiently, adhering to established policies and standard operating procedures (SOPs). This includes collaborating with team members, guests, clients, vendors, and aircraft crewmembers to ensure service needs are met.

You will be responsible for preparing for arriving/departing aircraft, identifying and performing open job tasks, and speaking up and/or pointing out observed safety concerns to all stakeholders. Additionally, you will operate and drive ground service equipment such as fuel trucks, de-icing trucks, ground power units, tugs, stair trucks, etc.

In this role, you will provide professional and friendly guest service while exhibiting a positive and helpful attitude to everyone at all times, ensuring guests always receive an exceptional experience. You will also offer safe, convenient, and courteous transportation when driving shuttle vehicle to transport guests, luggage and cargo.

Maintaining safe, clean, and secure ramps and operations is crucial in this position. You will be responsible for fuel handling, including fuel quality control, fuel receipt, inventory, and maintaining accurate related documentation. Understanding, complying with, and enforcing all operational, safety, and guest service requirements for all aspects of the job is essential.

This role requires excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel. You must pass a color vision test for purposes of inspecting aviation fuel and possess a valid state driver's license. In some locations, a commercial driver's license (CDL) may be required.

We offer a competitive salary of $60,000 - $80,000 per annum, depending on location and experience. Our benefits package includes medical/prescription drug, dental, and vision insurance, health savings account, flexible spending accounts, life insurance, disability insurance, 401(k), critical illness, hospital indemnity, and accident insurance, identity theft and legal services, paid time off, paid maternity leave, tuition reimbursement, training and development, employee assistance program, and perks.



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