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Customer Service Lead

2 months ago

Apopka, Florida, United States Circle K Full time
Lead Customer Service Representative

Circle K is seeking a highly motivated and customer-focused Lead Customer Service Representative to join our team. As a key member of our store team, you will be responsible for providing exceptional customer service, resolving customer issues, and leading by example.

Key Responsibilities:
  • Provide prompt and courteous customer service, ensuring a positive shopping experience for all customers.
  • Train and develop new Customer Service Representatives to ensure they have the skills and knowledge needed to succeed in the role.
  • Perform shift supervision, ensuring the store is running smoothly and efficiently.
  • Complete all store merchandise build-to's, ensuring accurate inventory levels and store displays.
  • Receive and verify vendor deliveries, ensuring accurate receipt and storage of merchandise.
Requirements:
  • Excellent customer service skills, with the ability to resolve customer issues in a professional and courteous manner.
  • Strong leadership skills, with the ability to train and develop new team members.
  • Ability to work effectively in a fast-paced retail environment, with a focus on providing exceptional customer service.