Process Specialist II, Customer Operations
2 days ago
Job Summary:
We are seeking a highly skilled Process Specialist II to join our Customer Operations team at BioBridge Global. As a key member of our team, you will be responsible for providing exceptional customer service, resolving customer inquiries, and ensuring seamless laboratory operations.
Key Responsibilities:
- Communicate test results to internal/external clients in a clear and accurate manner
- Answer incoming telephone calls in a timely manner
- Obtain donor identifiers prior to release of laboratory results
- Communicate timely results accurately via email, electronic delivery, mail, and fax
- Resolve customer inquiries by performing research using various software systems and tools
- Perform manual billing functions
- Administer customer accounts
- Assess processes and make internal recommendations to improve operational efficiencies
- Serve as an informational resource to clients regarding test requirements, specimen submission, and other laboratory policies and procedures
Requirements:
- Associate Degree from an accredited college or university in a specialized area
- One or more years of proven customer support experience
- Basic knowledge of medical terminology, laboratory procedures/workflows, test results, and specialty subject matter
- Strong computer skills and excellent written and oral communication skills
- Ability to work with interruptions, meet deadlines, and perform accurate work and/or reports
What We Offer:
- Competitive salary
- 100% Employer Paid Life Insurance
- 401(k) with Employer Contribution
- 100% Employer Paid Long-term Disability Plan
- Paid Time Off (PTO)
- 100% Employer Paid AD&D
- Extended Illness Benefits (EIB)
- 100% Employer Paid Employee Assistance Program
- Shift Differentials
- Group Health Medical Plan with prescription coverage
- Paid Holidays
- Variety of Voluntary Supplemental Insurances
- Incentive Compensation Plan
- Voluntary Dental Coverage
- Educational Assistance Program
- Voluntary Vision
Equal Opportunity Employer:
BioBridge Global is proud to be an Equal Opportunity Employer committed to providing employment opportunities to minorities, females, veterans, and disabled individuals.
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