Process Specialist II, Customer Operations

2 days ago


San Antonio, Texas, United States BioBridge Global Full time
Job Title: Process Specialist II, Customer Operations

Job Summary:

We are seeking a highly skilled Process Specialist II to join our Customer Operations team at BioBridge Global. As a key member of our team, you will be responsible for providing exceptional customer service, resolving customer inquiries, and ensuring seamless laboratory operations.

Key Responsibilities:

  • Communicate test results to internal/external clients in a clear and accurate manner
  • Answer incoming telephone calls in a timely manner
  • Obtain donor identifiers prior to release of laboratory results
  • Communicate timely results accurately via email, electronic delivery, mail, and fax
  • Resolve customer inquiries by performing research using various software systems and tools
  • Perform manual billing functions
  • Administer customer accounts
  • Assess processes and make internal recommendations to improve operational efficiencies
  • Serve as an informational resource to clients regarding test requirements, specimen submission, and other laboratory policies and procedures

Requirements:

  • Associate Degree from an accredited college or university in a specialized area
  • One or more years of proven customer support experience
  • Basic knowledge of medical terminology, laboratory procedures/workflows, test results, and specialty subject matter
  • Strong computer skills and excellent written and oral communication skills
  • Ability to work with interruptions, meet deadlines, and perform accurate work and/or reports

What We Offer:

  • Competitive salary
  • 100% Employer Paid Life Insurance
  • 401(k) with Employer Contribution
  • 100% Employer Paid Long-term Disability Plan
  • Paid Time Off (PTO)
  • 100% Employer Paid AD&D
  • Extended Illness Benefits (EIB)
  • 100% Employer Paid Employee Assistance Program
  • Shift Differentials
  • Group Health Medical Plan with prescription coverage
  • Paid Holidays
  • Variety of Voluntary Supplemental Insurances
  • Incentive Compensation Plan
  • Voluntary Dental Coverage
  • Educational Assistance Program
  • Voluntary Vision

Equal Opportunity Employer:

BioBridge Global is proud to be an Equal Opportunity Employer committed to providing employment opportunities to minorities, females, veterans, and disabled individuals.



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