Premium Customer Experience Representative

1 week ago


Appleton, Wisconsin, United States JOANN Stores Full time
About this role

As a Key Holder at JOANN Stores, your primary responsibility will be to deliver exceptional customer experiences, inspire creativity within our customers, and make our stores their happy place. You will be responsible for driving sales through advanced product knowledge, innovative merchandising, and maintaining high cutting counter accuracy. You will also assist the Store Management team in leading the store team members, observing, and coaching individuals, and performing operational duties such as opening and closing the store, ensuring store compliance, and finding ways to drive the business.

Key Responsibilities

Hearts
  • Greet every customer and utilize the F.A.S.T. service model to meet their needs.
  • Engage in friendly conversation with customers while serving them at the cutting counter, cash register, and sales floor.
  • Ask open-ended questions to learn about customers' project needs and escort them to the desired product location.
Hands
  • Process customer transactions in an efficient and friendly manner with professionalism and precision.
  • Stock shelves accurately according to planogram while maintaining high productivity and close attention to detail.
  • Lift, place, and arrange items on shelves and racks, and enter and exit truck beds to remove freight.
Minds
  • Invite customers to participate in store activities such as Education Classes, Custom Framing, and other events.
  • Drive sales through product knowledge, active selling techniques, suggesting services, and building strong customer relationships.
  • Assist leadership in minimizing shrink by ensuring policy and procedure compliance, including cutting counter accuracy, remnants, damages, and inventory management.
Inspire
  • Work closely with Store Management to identify key tasks and delegate them to team members.
  • Follow-up to ensure tasks are completed well and in a timely manner.
  • Act as MOD to open or close the store when no member of store management is present.

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